SendGrid Integration

The SendGrid integration connects your email delivery service to Convor. Operators can send email follow-ups from conversations, manage email templates, and track delivery statistics. When a visitor requests a summary or follow-up, an email is sent through SendGrid with the conversation details.

Prerequisites

• A SendGrid account with API access
• An API Key from the SendGrid Settings page
• A verified sender email address in SendGrid
• Convor Growth plan or higher

Getting Your API Key

Log in to SendGrid. Go to Settings, then API Keys. Click Create API Key. Select Full Access, give it a name (e.g., "Convor Integration"), and click Create and View. Copy the API Key shown on the next screen. You will not be able to see it again.

# SendGrid API Key format
# Found in Settings > API Keys
# Create API Key > Full Access > Copy
SG.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Verifying Your Sender Email

Before sending emails, you need a verified sender in SendGrid. Go to Settings, then Sender Authentication. Click Create New Sender, enter your email address and details, then verify it by clicking the link in the confirmation email.

# Verified sender email format
# Must be verified in Settings > Sender Authentication
[email protected]

Dashboard Configuration

In your Convor dashboard, open Integrations → SendGrid. Enter your API Key and From Email. Click Test Connection to verify the credentials, then save.

{
  "integration": "sendgrid",
  "apiKey": "SG.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
  "fromEmail": "[email protected]"
}

Features

Troubleshooting

• Unauthorized: Verify the API Key in Settings > API Keys has not been revoked or regenerated. Create a new key if needed. SendGrid does not show keys after creation, so store it securely
• Forbidden: The sender email must be verified in Settings > Sender Authentication. If you see a 403 error, go to SendGrid and verify the from address before retrying
• Rate limit exceeded: SendGrid enforces API rate limits based on your plan. If you hit the limit, wait a few minutes before retrying. Upgrade your SendGrid plan for higher throughput