n8n Integration

The n8n integration forwards Convor events to your self-hosted n8n workflow automation instance. When events happen in Convor (new conversations, messages, assignments), an HTTP POST is sent to your n8n webhook. From there, you can build custom workflows to connect Convor to any service, automate tasks, or trigger notifications without writing code.

Prerequisites

• An n8n instance running and accessible from the internet
• A webhook URL from an n8n workflow
• Convor Growth plan or higher

Creating a Webhook in n8n

Open your n8n workflow editor. Add a Webhook node to your workflow. Set the HTTP Method to POST. n8n will generate a webhook URL. Copy this URL. Make sure your workflow is activated (toggle in the top-right corner), otherwise n8n will not process incoming requests.

# n8n webhook URL format
https://your-n8n-instance.com/webhook/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Dashboard Configuration

In your Convor dashboard, open Integrations → n8n. Enter the webhook URL from your n8n workflow and choose which Convor events should be forwarded. Click Test Connection to send a sample event, then save.

{
  "integration": "n8n",
  "webhookUrl": "https://your-n8n-instance.com/webhook/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
  "events": [
    "new_conversation",
    "new_message",
    "conversation_closed",
    "operator_assigned"
  ]
}

Supported Events

Features

Troubleshooting

• Webhook URL format errors: The URL must be the full n8n webhook path including the unique UUID. Ensure there are no trailing slashes or typos
• n8n not receiving events: Check that the workflow is toggled to Active in the n8n editor. Inactive workflows silently drop incoming requests
• SSL issues: If your n8n instance uses a self-signed certificate, Convor will reject the connection. Use a valid SSL certificate or configure Convor to allow self-signed certs for your n8n domain