ActiveCampaign Integration
The ActiveCampaign integration syncs your email marketing and CRM data with Convor. When visitors start conversations, their contact information is synced to Ac
The ActiveCampaign integration syncs your email marketing and CRM data with Convor. When visitors start conversations, their contact information is synced to ActiveCampaign. Operators can see email history, list memberships, and CRM data in context, making support conversations more informed.
Prerequisites
- An ActiveCampaign account with API access
- An API key from your ActiveCampaign developer settings
- Your ActiveCampaign Account URL
- Convor Growth plan or higher
Getting Your API Key
Log in to your ActiveCampaign account. Go to Settings, then Developer. On the Developer page, locate the API Key field and click the copy button or copy it manually.
# ActiveCampaign API Key format
# Found in Settings > Developer
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxGetting Your Account URL
Your Account URL is found on the same Developer settings page under the API URL field. It follows the format https://youraccount.api-us1.com. The subdomain is your account name and the numeric suffix is your data center region.
# ActiveCampaign Account URL format
# Found in Settings > Developer > API URL
https://youraccount.api-us1.comDashboard Configuration
In your Convor dashboard, open Integrations → ActiveCampaign. Enter your API Key and Account URL. Click Test Connection to verify the credentials, then save.
{
"integration": "activecampaign",
"apiKey": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
"accountUrl": "https://youraccount.api-us1.com"
}Features
| Feature | Description | Status |
|---|---|---|
| Contact Sync | Add or update contacts in ActiveCampaign from Convor conversations | Supported |
| List Management | Add contacts to specific ActiveCampaign lists based on chat events | Supported |
| Email Automation | Trigger ActiveCampaign automations from conversation outcomes | Coming Soon |
| CRM Updates | Sync deal and contact notes from conversations to ActiveCampaign CRM | Coming Soon |
Troubleshooting
Warning
ActiveCampaign API errors often relate to an incorrect Account URL or expired API key. Double-check both values in Settings > Developer before contacting support.
- Invalid API key: Verify the key in Settings > Developer has not been regenerated. Copy it fresh and paste it into Convor
- Wrong account URL: Ensure the URL includes the api-us prefix and your account subdomain. The format must be https://youraccount.api-us1.com
- Rate limits: ActiveCampaign enforces API rate limits per account. If syncs are delayed, check your ActiveCampaign plan's rate limit tier and retry after the provider's limit window resets
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