The conversations view is the central hub for your support team. It shows all active, pending, and resolved conversations in a unified inbox.
The conversations view is the central hub for your support team. It shows all active, pending, and resolved conversations in a unified inbox.
Conversations are displayed in a split-panel layout: the list on the left, the message thread on the right. Each conversation shows the visitor's name, last message preview, unread count, and status badge.
Add internal notes that are visible to operators but not to visitors. Use them for handoff notes, context, or internal discussions:
{
"type": "note",
"content": "Customer has an active Pro plan. Check billing before resolving."
}Press ? anywhere in the conversations view to see all available shortcuts.
| Shortcut | Action |
|---|---|
J | Next conversation |
K | Previous conversation |
R | Reply to current conversation |
Shift + R | Resolve current conversation |
E | Export conversation |
T | Transfer conversation |
A | Assign conversation |
? | Show keyboard shortcut overlay |
Tip
Shortcuts work when the conversation list or detail panel has focus. Press Esc to dismiss the shortcut overlay.
Ostatnia aktualizacja: 24 cze 2026
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