Resolve an SLA breach
Marks an SLA breach as resolved, records the user or API key that performed the action, and sets the resolution timestamp.
/api/sla/breaches/{id}/resolveMarks an SLA breach as resolved, records the user or API key that performed the action, and sets the resolution timestamp. Resolving an unacknowledged breach acknowledges it in the same request.
Endpoint requirements
- Credentials
- Use either
Bearer API keyorX-API-Key header. - Required scope
sla:write- Module
- Automation & API module (
api_access) - Organization and site scope
- Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
- Retry behavior
- Convergent write: Retrying leaves the resource in the same resulting state. If the first request succeeded, a later retry may return conflict or not found because the change has already taken effect.
Path Parameters
Resource identifier.
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$uuidHeader Parameters
DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{ "id": "447a768c-c7d9-4647-932b-a08cdf556e7b", "conversationId": "22222222-2222-4222-8222-222222222222", "orgId": "11111111-1111-4111-8111-111111111111", "projectId": "11111111-1111-4111-8111-111111111111", "policyId": "77777777-7777-4777-8777-777777777777", "policyName": "Priority support", "breachedMetric": "firstResponseTime", "operatorId": "44444444-4444-4444-8444-444444444444", "operatorName": "Alice Johnson", "breachedAt": "2026-06-23T10:00:00.000Z", "durationSeconds": 320, "resolvedAt": "2026-06-23T10:15:00.000Z", "status": "resolved", "acknowledgedBy": "55555555-5555-4555-8555-555555555555", "acknowledgedAt": "2026-06-23T10:05:00.000Z", "resolvedBy": "55555555-5555-4555-8555-555555555555"}Request examples
curl
curl --request POST \
'https://api.convor.io/api/sla/breaches/447a768c-c7d9-4647-932b-a08cdf556e7b/resolve' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...'JavaScript
const response = await fetch("https://api.convor.io/api/sla/breaches/447a768c-c7d9-4647-932b-a08cdf556e7b/resolve", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_..."
},
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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