Allegro: channel scope and current availability

Use Allegro-scoped Rules for conversations from that channel. For example, scope the TopSoft4U shipping policy to Allegro so it will only match conversations carrying that channel context when they reach Convor, rather than applying it to widget visitors. Allegro is available in the inbox channel filter. Account connections require access to the Allegro module and a provider application configured for your environment before you can authorize a seller account.

Where Allegro appearsCopy Anchor Link

Find Allegro in Conversations. Choosing it narrows existing conversations. Account connections are configured separately in Integrations → Allegro.

In Rules, channel scope supports Allegro, and the condition builder includes an Allegro thread-type condition. Both apply to conversations that already reach Convor.

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Prepare channel-specific policiesCopy Anchor Link

You can write a Knowledge article about Allegro deliveries and scope it to the Allegro channel. If refund decisions require staff approval, choose Always hand off to an operator for the matching topic.

Example for TopSoft4UCopy Anchor Link

Write a Knowledge article about TopSoft4U's shipping times and return policy. Scope the article to Allegro and choose its category. A normal delivery question can then use the published instructions when an Allegro conversation reaches Convor and AI is enabled for it. For refund decisions requiring human approval, choose Always hand off to an operator rather than automatically promising a refund.

You can also prepare a Rule that applies the allegro tag or sends a conversation to the sales team. Such actions apply only after a correctly scoped conversation reaches Convor. Saving the configuration does not establish an Allegro account connection.

Before going liveCopy Anchor Link

Open Integrations → Allegro and check the account connection and module access before expecting messages. If the dashboard reports that setup is pending, the provider application still needs configuration for that environment. The Allegro integration guide explains the setup requirements. Compare all channels.