Connect a WhatsApp Business Account and phone number through Meta Embedded Signup, then handle conversations in Convor.
Connect a WhatsApp Business phone number to Convor so incoming messages appear in your shared inbox and operators can reply from the dashboard.
Convor manages the technical integration
The connection uses Meta Embedded Signup. Convor owns and maintains the Meta app, system-user access, webhook subscription, and signature verification. You do not need to create a Meta app, generate an API token, or configure a webhook.
Meta may require additional business details, display-name review, or business verification depending on the account and intended use.
Do not paste access tokens, app secrets, phone-number IDs, or webhook values into Convor. The Embedded Signup flow transfers the selected asset identifiers and a one-time authorization code securely.
After Embedded Signup finishes, Convor:
Platform credentials are not exposed in the dashboard.
WhatsApp controls when free-form replies and approved templates may be used. Within an active customer-service conversation window, operators can generally send normal replies. Outside that window, an approved message template may be required. Template approval and policy enforcement remain managed by Meta.
| Feature | Description | Status |
|---|---|---|
| Incoming messages | WhatsApp messages appear as conversations in Convor | Supported |
| Operator replies | Reply through the connected WhatsApp Business number | Supported |
| Media attachments | Receive supported WhatsApp media | Supported |
| Delivery statuses | Update message state from Meta delivery events | Supported |
| Template listing | View templates available to the connected Business Account | Supported |
| Connection validation | Check number access without sending a visible test message | Supported |
Allow pop-ups and Meta domains in the browser. Privacy extensions or strict tracking protection can block the Facebook SDK or the Embedded Signup window.
Confirm that the Meta account used during setup has administrator access to that Business Portfolio and permission to manage its WhatsApp assets. Restart the connection after access is corrected.
The number may already be registered with another WhatsApp Business Platform provider or may require migration. Follow the options shown by Meta. Keep access to the number because Meta may send a verification code.
Start Embedded Signup again. Convor accepts only the one-time authorization code and asset identifiers returned by the same completed flow; stale or mismatched results are rejected for security.
Run Validate connection. If validation fails, reconnect the WhatsApp Business Account. Also check Meta Business Suite for account restrictions, incomplete verification, or phone-number status issues.
A WhatsApp phone number can be connected to only one Convor organization at a time because every inbound message must have one unambiguous destination. Disconnect it from the other organization first.
Click Disconnect on the integration page. Convor removes the organization connection and attempts to unsubscribe from the WhatsApp Business Account. Existing conversation history remains in Convor, but new WhatsApp messages are no longer imported.
Last updated: Jul 25, 2026
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