Update an SLA policy

Updates an existing SLA policy in the current organization. Admin access is required. The request body is partial, so only fields present in the request body are changed. Access requires an active organization administrator session or an organization API key with the `sla:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.

PUT/api/sla/policies/{id}

Authorization

AuthorizationBearer <token>

Organization API key supplied as Authorization: Bearer convor_sk_....

In: header

Path Parameters

id*string

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

`application/json`

{
  "id": "77777777-7777-4777-8777-777777777777",
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 45,
  "resolutionTime": 480,
  "enabled": false,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ],
  "createdAt": "2026-06-23T09:00:00.000Z",
  "updatedAt": "2026-06-23T09:15:00.000Z"
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Authentication is required.",
    "correlationId": "req_01K0MANAGEMENT401"
  }
}

{
  "error": {
    "code": "INTEGRATION_MODULE_REQUIRED",
    "message": "The automation API module is required.",
    "details": {
      "module": "automation_api",
      "feature": "public_api"
    },
    "correlationId": "req_01K0MANAGEMENT402"
  }
}

{
  "error": {
    "code": "FORBIDDEN",
    "message": "The caller lacks the required role or API-key scope.",
    "correlationId": "req_01K0MANAGEMENT403"
  }
}

{
  "error": {
    "code": "NOT_FOUND",
    "message": "The requested resource was not found.",
    "correlationId": "req_01K0MANAGEMENT404"
  }
}

{
  "error": {
    "code": "CONFLICT",
    "message": "The requested change conflicts with current resource state.",
    "correlationId": "req_01K0MANAGEMENT409"
  }
}

{
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "The request payload is invalid.",
    "details": {
      "field": "name"
    },
    "correlationId": "req_01K0MANAGEMENT422"
  }
}

{
  "error": {
    "code": "RATE_LIMITED",
    "message": "Too many requests.",
    "correlationId": "req_01K0MANAGEMENT429"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request PUT \
  'https://api.convor.io/api/sla/policies/77777777-7777-4777-8777-777777777777' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...' \
  --header 'Content-Type: application/json' \
  --data '{
  "nextResponseTime": 45,
  "enabled": false
}'

JavaScript

const response = await fetch("https://api.convor.io/api/sla/policies/77777777-7777-4777-8777-777777777777", {
  method: "PUT",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_...",
    "Content-Type": "application/json"
  },
  body: JSON.stringify({
    "nextResponseTime": 45,
    "enabled": false
  }),
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Update an SLA policy

PUT/api/sla/policies/{id}

Authorization

AuthorizationBearer <token>

Organization API key supplied as Authorization: Bearer convor_sk_....

In: header

Path Parameters

id*string

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

name?string

firstResponseTime?integer

nextResponseTime?integer

resolutionTime?integer

enabled?boolean

priority?integer

businessHoursOnly?boolean

departments?array<>

tags?array<>

Response Body

`application/json`

{
  "id": "77777777-7777-4777-8777-777777777777",
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 45,
  "resolutionTime": 480,
  "enabled": false,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ],
  "createdAt": "2026-06-23T09:00:00.000Z",
  "updatedAt": "2026-06-23T09:15:00.000Z"
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Authentication is required.",
    "correlationId": "req_01K0MANAGEMENT401"
  }
}

{
  "error": {
    "code": "INTEGRATION_MODULE_REQUIRED",
    "message": "The automation API module is required.",
    "details": {
      "module": "automation_api",
      "feature": "public_api"
    },
    "correlationId": "req_01K0MANAGEMENT402"
  }
}

{
  "error": {
    "code": "FORBIDDEN",
    "message": "The caller lacks the required role or API-key scope.",
    "correlationId": "req_01K0MANAGEMENT403"
  }
}

{
  "error": {
    "code": "NOT_FOUND",
    "message": "The requested resource was not found.",
    "correlationId": "req_01K0MANAGEMENT404"
  }
}

{
  "error": {
    "code": "CONFLICT",
    "message": "The requested change conflicts with current resource state.",
    "correlationId": "req_01K0MANAGEMENT409"
  }
}

{
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "The request payload is invalid.",
    "details": {
      "field": "name"
    },
    "correlationId": "req_01K0MANAGEMENT422"
  }
}

{
  "error": {
    "code": "RATE_LIMITED",
    "message": "Too many requests.",
    "correlationId": "req_01K0MANAGEMENT429"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request PUT \
  'https://api.convor.io/api/sla/policies/77777777-7777-4777-8777-777777777777' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...' \
  --header 'Content-Type: application/json' \
  --data '{
  "nextResponseTime": 45,
  "enabled": false
}'

JavaScript

const response = await fetch("https://api.convor.io/api/sla/policies/77777777-7777-4777-8777-777777777777", {
  method: "PUT",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_...",
    "Content-Type": "application/json"
  },
  body: JSON.stringify({
    "nextResponseTime": 45,
    "enabled": false
  }),
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Update an SLA policy

Authorization

Path Parameters

Request Body

Response Body

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

Request examples

curl

JavaScript

On this page

Update an SLA policy

Authorization

Path Parameters

Request Body

Response Body

`application/json`

`application/json`

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Request examples

curl

JavaScript

On this page

Update an SLA policy

200application/json

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401application/json

402application/json

403application/json

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409application/json

422application/json

429application/json

500application/json

On this page

Update an SLA policy

200application/json

400application/json

401application/json

402application/json

403application/json

404application/json

409application/json

422application/json

429application/json

500application/json

On this page

`application/json`

`application/json`

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