One workspace for customer support.

Set permissions for operators, admins, and organizations. SSO (OIDC) is available on Enterprise plans.

Support GDPR workflows with encryption in transit and controls for data-subject requests.

Track operator actions, settings changes and data access in the audit log.

Build your own with the REST API. Connect any tool with webhooks for real-time event notifications.

Full programmatic access to conversations, contacts, and analytics, plus real-time event webhooks.

Connect Slack, Discord, Shopify, Mailchimp and other tools used by your team.

Outgoing webhooks for conversation events with retry logic and delivery tracking.

WebSocket-powered real-time API with presence, history, and channel subscriptions.

Real-time browser notifications for new conversations, assignments, mentions, and SLA warnings.

Live dashboard with conversation metrics, operator performance, and visitor activity.

Set response time targets, track breaches, and escalate violations automatically.

Full, searchable history of every conversation and contact, retained according to your plan.

Export conversations, analytics and invoices to CSV or PDF for a selected date range.

Track response times, resolution rates, and satisfaction as they happen.

Serve visitors in Polish and English with automatic locale detection and translated interface copy.

Let visitors book time slots with your team based on real-time availability and business hours.

Trigger targeted messages based on time-on-page, exit intent, or custom rules to engage visitors before they leave.

Engage visitors with time-on-page, exit-intent, and page-visit triggers.

Set the widget colors, logo, greeting and position from the widget settings.

Publish a searchable help center that powers both self-service and your AI auto-responses.

Categorize and filter conversations with tags to find recurring topics and keep the inbox organized.

Collect satisfaction ratings after each conversation and track how your team is performing over time.

Set team roles, availability and business hours from the support workspace.

Leave private notes on a conversation for the support team. Customers do not see them.

Transfer a conversation to a teammate with its history and context intact.

Route conversations to the right agent or team automatically based on rules, availability, and workload.

Track message delivery and read status across all conversations.

See when operators or visitors are typing in real-time.

Real-time online, offline, and away status with automatic heartbeat detection.

Build a library of reusable replies and insert them in a keystroke to keep answers fast and consistent.

When a visitor asks for a human, the conversation escalates to an agent with full context attached.

Upload your knowledge base and let AI answer common questions automatically with source citations. Supports OpenAI, Anthropic, and Ollama with BYOK.

AI-powered responses with citations from your knowledge base articles.

Build keyword and regex-based rules with quick replies, info collection, and priority management.

Use a reaction when a full reply is unnecessary.

Send and receive images, PDFs, and documents inline, with previews right inside the conversation.

See when a visitor is typing and know the moment your message is read, just like the apps people already use.

Real-time message delivery over WebSockets, powered by Centrifugo. Visitors get instant replies on any device.