Returns all SLA policies configured for the current organization. The response uses the standard paginated shape, but the full policy list is returned in one page.
/api/sla/policiesOrganization API key supplied as Authorization: Bearer convor_sk_....
In: header
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{
"data": [
{
"id": "77777777-7777-4777-8777-777777777777",
"name": "Default support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 0,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"default"
],
"createdAt": "2026-06-23T09:00:00.000Z",
"updatedAt": "2026-06-23T09:00:00.000Z"
}
],
"pagination": {
"totalItems": 1,
"page": 1,
"pageSize": 1,
"hasNextPage": false,
"hasPrevPage": false
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}curl --request GET \
'https://api.convor.io/api/sla/policies' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...'const response = await fetch("https://api.convor.io/api/sla/policies", {
method: "GET",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_..."
},
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
console.log(data);Was this page helpful?
List recent SLA breaches
Returns recent SLA breaches for the current organization. Results can be filtered by operator, policy, and time range, and at most 100 breaches are returned.
Resolve an SLA breach
Marks one organization-owned SLA breach as resolved, records the concrete session user or API-key identifier, and sets the resolution timestamp. Resolving an unacknowledged breach also acknowledges it in the same transition. Access requires an active organization administrator session or an organization API key with the `sla:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.