Get SLA status overview for active conversations
Returns an aggregate SLA overview for up to the 500 most recently active open conversations in the selected project.
/api/sla/statusReturns an aggregate SLA overview for up to the 500 most recently active open conversations in the selected project. The returned total reflects only the conversations scanned for this overview.
Endpoint requirements
- Credentials
- Use either
Bearer API keyorX-API-Key header. - Required scope
sla:read- Module
- Automation & API module (
api_access) - Organization and site scope
- Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
- Retry behavior
- Safe read: You can safely retry this read-only request after a transport failure. It does not change resource state.
Header Parameters
DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{ "withinSla": 42, "approachingBreach": 3, "breached": 1, "total": 46}Request examples
curl
curl --request GET \
'https://api.convor.io/api/sla/status' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...'JavaScript
const response = await fetch("https://api.convor.io/api/sla/status", {
method: "GET",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_..."
},
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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