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How Convor treats support attachments: size limits, MIME allowlists, storage permissions, malware scanning hooks, message links, and retention.
How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.
A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.
How Convor uses visitor identity, page context, UTM data, consent, browsing history limits, and dashboard UI without over-collecting.
A look at the embeddable loader: singleton initialization, iframe isolation, postMessage checks, CSS validation, route tracking, and cleanup.
How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.
How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.
How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.
What privacy-first means in product code: less data by default, organization boundaries, visitor identity limits, export and deletion flows, retention, and audit logs.
