Product notes and practical guides.
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File uploads in live chat need a real security boundary
How Convor treats support attachments: size limits, MIME allowlists, storage permissions, malware scanning hooks, message links, and retention.
Support analytics that change how the team works
How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.
Routing rules, SLA policies, and auto-reassign without losing control
A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.
Visitor context without turning live chat into surveillance
How Convor uses visitor identity, page context, UTM data, consent, browsing history limits, and dashboard UI without over-collecting.
How the Convor widget stays small, isolated, and safe
A look at the embeddable loader: singleton initialization, iframe isolation, postMessage checks, CSS validation, route tracking, and cleanup.
Building custom integrations with the Convor REST API and webhooks
How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.
Slack notifications and smart routing at support-team scale
How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.
AI auto-responses: OpenAI, Anthropic, or Ollama?
How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.