A clear history of product changes.

The latest release comes first. Older changes form a compact product history.

Release

July 26, 2026

Automated Support, Localization & Inbox Control

A new chatbot control center, customer-managed Meta onboarding, localized visitor content, stronger visitor management, and more precise conversation controls.

Added

Manage chatbot rules, intent recognition, how it uses the knowledge base, and when it hands conversations to operators from one control center

Added

Connect WhatsApp, Messenger, and Instagram through guided setup with your own Meta account

Added

Set visitor-facing content separately by language across the widget, knowledge base, chatbot, CSAT, canned responses, and automations

Added

Filter and edit visitor profiles, apply bulk actions, and merge duplicate records

Added

Mute, archive, pin, mark unread, and apply bulk actions from the inbox; conversations now sort by latest message activity

Added

Reply to a specific message with a quote and use live reactions more reliably on desktop and touch devices

Release

Jul 20, 2026

Flexible Workflows, Notifications & Plans

Saved views and automation editors are easier to configure, scheduled messages stay visible, notifications cover more events, and optional integration modules make plans more flexible.

ChangedCreate and edit saved conversation views using status, priority, operator, channel, tags, dates, search, and sorting filters

ChangedAutomation triggers now have dedicated create and edit pages, descriptions, and conditions tailored to each trigger type

AddedSee upcoming scheduled messages above the composer, check their delivery time, and cancel them before sending

ChangedVisitors can keep messaging while the team is away, and those conversations now appear directly in the main inbox

Release

Jul 13, 2026

Faster Inbox Work & More Reliable Access

Password recovery and localized sign-in feedback, a richer message composer, a dedicated needs-reply queue, and more useful visitor details.

AddedReset a forgotten password from the sign-in screen, with localized error messages throughout authentication

AddedWrite formatted replies in the new visual message editor

AddedChoose whether Enter sends a message or inserts a new line

AddedA dedicated queue collects conversations waiting for an operator response

Release

Jul 6, 2026

AI Composer Suite & Team Supervision

AI draft replies and close-readiness checks, multi-provider AI failover with Bring-Your-Own-Key, and live team workload, queue, and SLA dashboards.

AddedAI draft replies in the composer, with a close-readiness indicator before closing a conversation

AddedMulti-provider AI with automatic failover and Bring-Your-Own-Key support

AddedLive team workload, queue depth, and SLA dashboards, with a real-time presence rail

ChangedWhatsApp and Messenger now show real delivery and read status end to end

Release

Jun 29, 2026

Inbox Upgrades & CSAT Flexibility

Scheduled and forwarded messages, follow-up reminders, configurable CSAT scales, one-click widget themes, and per-channel delivery statuses.

AddedSchedule a message to send later and forward messages between conversations

AddedFollow-up reminders on conversations and a recordable priority reason

AddedConfigurable CSAT rating scale (5 stars, thumbs, or 0–10 NPS) shown in the widget

AddedOne-click widget theme presets and a conversation-volume heatmap for shift planning

Release

Jun 23, 2026

Dashboard Redesign & Live Chat Upgrades

A redesigned dashboard with dark mode, a richer chat widget with drafts and delivery receipts, and flexible billing with annual cycles and proration.

AddedDashboard redesign with dark mode and a refreshed three-pane conversation layout

AddedLive chat widget upgrades: paste images, persistent drafts, reconnect button, and unread separators

AddedDelivery receipts (sent → delivered → read) and visitor typing indicators for operators

AddedAnnual billing cycle, proration preview before checkout, and usage warnings near plan limits

Release

Jun 16, 2026

Bring-Your-Own-Key AI & Help Center

Plug in your own AI provider key to bypass credit charges, a new AI cost dashboard, and a help center inside the chat widget.

AddedBring-Your-Own-Key AI: use your own OpenAI or Anthropic-compatible endpoint to bypass credit charges

AddedSeparate AI credit pools for chatbot conversations and AI tools, with a usage view per pool

AddedHelp Center inside the chat widget: visitors browse help articles without leaving the chat

AddedAdmin AI cost dashboard with spend, call counts, and per-provider breakdown

Release

Jun 9, 2026

Translation, Custom Fields & Security

AI-powered in-chat translation, two-factor authentication, and custom conversation fields.

AddedAI-powered real-time message translation in 14 languages inside the chat

AddedTwo-factor authentication (2FA) with backup recovery codes for operator accounts

AddedCustom fields on conversations (text, number, select, checkbox) with a settings tab

AddedOperator performance leaderboard and AI sentiment analysis on conversations

Release

Jun 2, 2026

Widget UX Polish & Test Coverage

Widget UX improvements, expanded test coverage, structured SEO, and outgoing webhook signing.

AddedOutgoing webhooks with 11 event types and HMAC signing

AddedMessage edit and delete support

ChangedWidget animations and mobile experience polished

ChangedWebsite SEO: JSON-LD structured data on all pages

Release

May 5, 2026

Observability & Infrastructure

Structured logging, Prometheus metrics, Grafana dashboards, and automated backups.

AddedStructured logging with per-request trace IDs

AddedPrometheus metrics and Grafana dashboards

AddedAutomated backup and restore scripts

ChangedAll database mutations wrapped in transactions for consistency

Release

Apr 8, 2026

Conversations & Collaboration

Dashboard home view, conversation tagging, message reactions, offline messages, and file preview.

AddedDashboard home with live activity overview

AddedConversation tagging system

AddedMessage reactions

AddedOffline message handling and queue

Release

Feb 25, 2026

Chat Transfer & CSAT Surveys

Operator-to-operator chat transfer, CSAT surveys, and internal notes.

AddedChat transfer between operators with full conversation history

AddedCSAT surveys with 5-point rating and comments

AddedInternal notes on conversations with @mentions

ChangedDashboard layout polish and performance tuning

Release

Jan 10, 2026

Slack, Knowledge Base & Routing

Slack notifications, knowledge base articles, conversation routing, and SLA policies.

AddedSlack integration: route notifications to channels for new chats, assignments, and SLA breaches

AddedKnowledge base with article management and categories

AddedRouting: round-robin, skills-based, and weighted strategies

AddedSLA policies with breach alerts

Release

Nov 18, 2025

Security Hardening

Security review: IDOR protection, SSRF guards, GDPR compliance, and Docker hardening.

FixedIDOR protection enforced across all authenticated routes

AddedGDPR compliance: audit logging, data export endpoint

FixedSSRF protection on webhook URL validation with DNS rebind guard

ChangedCookie hardening: httpOnly, secure, sameSite on all session cookies

Release

Oct 5, 2025

Team Management & API

Operator management, REST API with key auth, dashboard triggers, canned responses, and realtime visitors view.

AddedOperator stats, invite, and management endpoints

AddedREST API with API key authentication and rotation

AddedDashboard triggers and canned response management

AddedRealtime visitors view in dashboard

Release

Aug 22, 2025

Widget Customization & Dark Mode

Widget brand customization, dashboard dark mode, accessibility improvements, and operator notifications.

AddedWidget customization: brand colors, positioning, greetings

AddedDashboard dark mode

AddedWidget accessibility: ARIA labels, keyboard navigation, focus management

AddedResponsive dashboard layout for mobile

Release

Jul 15, 2025

Initial Release

Convor launches with real-time messaging, multi-provider AI, and an embeddable chat widget.

AddedReal-time messaging via WebSockets

AddedEmbeddable chat widget (lightweight, gzipped)

AddedAI auto-responses with OpenAI, Anthropic, and Ollama support

AddedOperator dashboard with conversation management

A clear history of product changes.

The latest release comes first. Older changes form a compact product history.

Release

July 26, 2026

Automated Support, Localization & Inbox Control

A new chatbot control center, customer-managed Meta onboarding, localized visitor content, stronger visitor management, and more precise conversation controls.

Added

Manage chatbot rules, intent recognition, how it uses the knowledge base, and when it hands conversations to operators from one control center

Added

Connect WhatsApp, Messenger, and Instagram through guided setup with your own Meta account

Added

Set visitor-facing content separately by language across the widget, knowledge base, chatbot, CSAT, canned responses, and automations

Added

Filter and edit visitor profiles, apply bulk actions, and merge duplicate records

Added

Mute, archive, pin, mark unread, and apply bulk actions from the inbox; conversations now sort by latest message activity

Added

Reply to a specific message with a quote and use live reactions more reliably on desktop and touch devices

Release

Jul 20, 2026

Flexible Workflows, Notifications & Plans

Saved views and automation editors are easier to configure, scheduled messages stay visible, notifications cover more events, and optional integration modules make plans more flexible.

ChangedCreate and edit saved conversation views using status, priority, operator, channel, tags, dates, search, and sorting filters

ChangedAutomation triggers now have dedicated create and edit pages, descriptions, and conditions tailored to each trigger type

AddedSee upcoming scheduled messages above the composer, check their delivery time, and cancel them before sending

ChangedVisitors can keep messaging while the team is away, and those conversations now appear directly in the main inbox

Release

Jul 13, 2026

Faster Inbox Work & More Reliable Access

Password recovery and localized sign-in feedback, a richer message composer, a dedicated needs-reply queue, and more useful visitor details.

AddedReset a forgotten password from the sign-in screen, with localized error messages throughout authentication

AddedWrite formatted replies in the new visual message editor

AddedChoose whether Enter sends a message or inserts a new line

AddedA dedicated queue collects conversations waiting for an operator response

Release

Jul 6, 2026

AI Composer Suite & Team Supervision

AI draft replies and close-readiness checks, multi-provider AI failover with Bring-Your-Own-Key, and live team workload, queue, and SLA dashboards.

AddedAI draft replies in the composer, with a close-readiness indicator before closing a conversation

AddedMulti-provider AI with automatic failover and Bring-Your-Own-Key support

AddedLive team workload, queue depth, and SLA dashboards, with a real-time presence rail

ChangedWhatsApp and Messenger now show real delivery and read status end to end

Release

Jun 29, 2026

Inbox Upgrades & CSAT Flexibility

Scheduled and forwarded messages, follow-up reminders, configurable CSAT scales, one-click widget themes, and per-channel delivery statuses.

AddedSchedule a message to send later and forward messages between conversations

AddedFollow-up reminders on conversations and a recordable priority reason

AddedConfigurable CSAT rating scale (5 stars, thumbs, or 0–10 NPS) shown in the widget

AddedOne-click widget theme presets and a conversation-volume heatmap for shift planning

Release

Jun 23, 2026

Dashboard Redesign & Live Chat Upgrades

A redesigned dashboard with dark mode, a richer chat widget with drafts and delivery receipts, and flexible billing with annual cycles and proration.

AddedDashboard redesign with dark mode and a refreshed three-pane conversation layout

AddedLive chat widget upgrades: paste images, persistent drafts, reconnect button, and unread separators

AddedDelivery receipts (sent → delivered → read) and visitor typing indicators for operators

AddedAnnual billing cycle, proration preview before checkout, and usage warnings near plan limits

Release

Jun 16, 2026

Bring-Your-Own-Key AI & Help Center

Plug in your own AI provider key to bypass credit charges, a new AI cost dashboard, and a help center inside the chat widget.

AddedBring-Your-Own-Key AI: use your own OpenAI or Anthropic-compatible endpoint to bypass credit charges

AddedSeparate AI credit pools for chatbot conversations and AI tools, with a usage view per pool

AddedHelp Center inside the chat widget: visitors browse help articles without leaving the chat

AddedAdmin AI cost dashboard with spend, call counts, and per-provider breakdown

Release

Jun 9, 2026

Translation, Custom Fields & Security

AI-powered in-chat translation, two-factor authentication, and custom conversation fields.

AddedAI-powered real-time message translation in 14 languages inside the chat

AddedTwo-factor authentication (2FA) with backup recovery codes for operator accounts

AddedCustom fields on conversations (text, number, select, checkbox) with a settings tab

AddedOperator performance leaderboard and AI sentiment analysis on conversations

Release

Jun 2, 2026

Widget UX Polish & Test Coverage

Widget UX improvements, expanded test coverage, structured SEO, and outgoing webhook signing.

AddedOutgoing webhooks with 11 event types and HMAC signing

AddedMessage edit and delete support

ChangedWidget animations and mobile experience polished

ChangedWebsite SEO: JSON-LD structured data on all pages

Release

May 5, 2026

Observability & Infrastructure

Structured logging, Prometheus metrics, Grafana dashboards, and automated backups.

AddedStructured logging with per-request trace IDs

AddedPrometheus metrics and Grafana dashboards

AddedAutomated backup and restore scripts

ChangedAll database mutations wrapped in transactions for consistency

Release

Apr 8, 2026

Conversations & Collaboration

Dashboard home view, conversation tagging, message reactions, offline messages, and file preview.

AddedDashboard home with live activity overview

AddedConversation tagging system

AddedMessage reactions

AddedOffline message handling and queue

Release

Feb 25, 2026

Chat Transfer & CSAT Surveys

Operator-to-operator chat transfer, CSAT surveys, and internal notes.

AddedChat transfer between operators with full conversation history

AddedCSAT surveys with 5-point rating and comments

AddedInternal notes on conversations with @mentions

ChangedDashboard layout polish and performance tuning

Release

Jan 10, 2026

Slack, Knowledge Base & Routing

Slack notifications, knowledge base articles, conversation routing, and SLA policies.

AddedSlack integration: route notifications to channels for new chats, assignments, and SLA breaches

AddedKnowledge base with article management and categories

AddedRouting: round-robin, skills-based, and weighted strategies

AddedSLA policies with breach alerts

Release

Nov 18, 2025

Security Hardening

Security review: IDOR protection, SSRF guards, GDPR compliance, and Docker hardening.

FixedIDOR protection enforced across all authenticated routes

AddedGDPR compliance: audit logging, data export endpoint

FixedSSRF protection on webhook URL validation with DNS rebind guard

ChangedCookie hardening: httpOnly, secure, sameSite on all session cookies

Release

Oct 5, 2025

Team Management & API

Operator management, REST API with key auth, dashboard triggers, canned responses, and realtime visitors view.

AddedOperator stats, invite, and management endpoints

AddedREST API with API key authentication and rotation

AddedDashboard triggers and canned response management

AddedRealtime visitors view in dashboard

Release

Aug 22, 2025

Widget Customization & Dark Mode

Widget brand customization, dashboard dark mode, accessibility improvements, and operator notifications.

AddedWidget customization: brand colors, positioning, greetings

AddedDashboard dark mode

AddedWidget accessibility: ARIA labels, keyboard navigation, focus management

AddedResponsive dashboard layout for mobile

Release

Jul 15, 2025

Initial Release

Convor launches with real-time messaging, multi-provider AI, and an embeddable chat widget.

AddedReal-time messaging via WebSockets

AddedEmbeddable chat widget (lightweight, gzipped)

AddedAI auto-responses with OpenAI, Anthropic, and Ollama support

AddedOperator dashboard with conversation management