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Convor

A clear history of product changes.

The latest release comes first. Older changes form a compact product history.

Release

Automated Support, Localization & Inbox Control

A new chatbot control center, customer-managed Meta onboarding, localized visitor content, stronger visitor management, and more precise conversation controls.

Added
Manage chatbot rules, intent recognition, how it uses the knowledge base, and when it hands conversations to operators from one control center
Added
Connect WhatsApp, Messenger, and Instagram through guided setup with your own Meta account
Added
Set visitor-facing content separately by language across the widget, knowledge base, chatbot, CSAT, canned responses, and automations
Added
Filter and edit visitor profiles, apply bulk actions, and merge duplicate records
Added
Mute, archive, pin, mark unread, and apply bulk actions from the inbox; conversations now sort by latest message activity
Added
Reply to a specific message with a quote and use live reactions more reliably on desktop and touch devices
Release

Flexible Workflows, Notifications & Plans

Saved views and automation editors are easier to configure, scheduled messages stay visible, notifications cover more events, and optional integration modules make plans more flexible.

ChangedCreate and edit saved conversation views using status, priority, operator, channel, tags, dates, search, and sorting filters
ChangedAutomation triggers now have dedicated create and edit pages, descriptions, and conditions tailored to each trigger type
AddedSee upcoming scheduled messages above the composer, check their delivery time, and cancel them before sending
ChangedVisitors can keep messaging while the team is away, and those conversations now appear directly in the main inbox
Release

Faster Inbox Work & More Reliable Access

Password recovery and localized sign-in feedback, a richer message composer, a dedicated needs-reply queue, and more useful visitor details.

AddedReset a forgotten password from the sign-in screen, with localized error messages throughout authentication
AddedWrite formatted replies in the new visual message editor
AddedChoose whether Enter sends a message or inserts a new line
AddedA dedicated queue collects conversations waiting for an operator response
Release

AI Composer Suite & Team Supervision

AI draft replies and close-readiness checks, multi-provider AI failover with Bring-Your-Own-Key, and live team workload, queue, and SLA dashboards.

AddedAI draft replies in the composer, with a close-readiness indicator before closing a conversation
AddedMulti-provider AI with automatic failover and Bring-Your-Own-Key support
AddedLive team workload, queue depth, and SLA dashboards, with a real-time presence rail
ChangedWhatsApp and Messenger now show real delivery and read status end to end
Release

Inbox Upgrades & CSAT Flexibility

Scheduled and forwarded messages, follow-up reminders, configurable CSAT scales, one-click widget themes, and per-channel delivery statuses.

AddedSchedule a message to send later and forward messages between conversations
AddedFollow-up reminders on conversations and a recordable priority reason
AddedConfigurable CSAT rating scale (5 stars, thumbs, or 0–10 NPS) shown in the widget
AddedOne-click widget theme presets and a conversation-volume heatmap for shift planning
Release

Dashboard Redesign & Live Chat Upgrades

A redesigned dashboard with dark mode, a richer chat widget with drafts and delivery receipts, and flexible billing with annual cycles and proration.

AddedDashboard redesign with dark mode and a refreshed three-pane conversation layout
AddedLive chat widget upgrades: paste images, persistent drafts, reconnect button, and unread separators
AddedDelivery receipts (sent → delivered → read) and visitor typing indicators for operators
AddedAnnual billing cycle, proration preview before checkout, and usage warnings near plan limits
Release

Bring-Your-Own-Key AI & Help Center

Plug in your own AI provider key to bypass credit charges, a new AI cost dashboard, and a help center inside the chat widget.

AddedBring-Your-Own-Key AI: use your own OpenAI or Anthropic-compatible endpoint to bypass credit charges
AddedSeparate AI credit pools for chatbot conversations and AI tools, with a usage view per pool
AddedHelp Center inside the chat widget: visitors browse help articles without leaving the chat
AddedAdmin AI cost dashboard with spend, call counts, and per-provider breakdown
Release

Translation, Custom Fields & Security

AI-powered in-chat translation, two-factor authentication, and custom conversation fields.

AddedAI-powered real-time message translation in 14 languages inside the chat
AddedTwo-factor authentication (2FA) with backup recovery codes for operator accounts
AddedCustom fields on conversations (text, number, select, checkbox) with a settings tab
AddedOperator performance leaderboard and AI sentiment analysis on conversations
Release

Widget UX Polish & Test Coverage

Widget UX improvements, expanded test coverage, structured SEO, and outgoing webhook signing.

AddedOutgoing webhooks with 11 event types and HMAC signing
AddedMessage edit and delete support
ChangedWidget animations and mobile experience polished
ChangedWebsite SEO: JSON-LD structured data on all pages
Release

Observability & Infrastructure

Structured logging, Prometheus metrics, Grafana dashboards, and automated backups.

AddedStructured logging with per-request trace IDs
AddedPrometheus metrics and Grafana dashboards
AddedAutomated backup and restore scripts
ChangedAll database mutations wrapped in transactions for consistency
Release

Conversations & Collaboration

Dashboard home view, conversation tagging, message reactions, offline messages, and file preview.

AddedDashboard home with live activity overview
AddedConversation tagging system
AddedMessage reactions
AddedOffline message handling and queue
Release

Chat Transfer & CSAT Surveys

Operator-to-operator chat transfer, CSAT surveys, and internal notes.

AddedChat transfer between operators with full conversation history
AddedCSAT surveys with 5-point rating and comments
AddedInternal notes on conversations with @mentions
ChangedDashboard layout polish and performance tuning
Release

Slack, Knowledge Base & Routing

Slack notifications, knowledge base articles, conversation routing, and SLA policies.

AddedSlack integration: route notifications to channels for new chats, assignments, and SLA breaches
AddedKnowledge base with article management and categories
AddedRouting: round-robin, skills-based, and weighted strategies
AddedSLA policies with breach alerts
Release

Security Hardening

Security review: IDOR protection, SSRF guards, GDPR compliance, and Docker hardening.

FixedIDOR protection enforced across all authenticated routes
AddedGDPR compliance: audit logging, data export endpoint
FixedSSRF protection on webhook URL validation with DNS rebind guard
ChangedCookie hardening: httpOnly, secure, sameSite on all session cookies
Release

Team Management & API

Operator management, REST API with key auth, dashboard triggers, canned responses, and realtime visitors view.

AddedOperator stats, invite, and management endpoints
AddedREST API with API key authentication and rotation
AddedDashboard triggers and canned response management
AddedRealtime visitors view in dashboard
Release

Widget Customization & Dark Mode

Widget brand customization, dashboard dark mode, accessibility improvements, and operator notifications.

AddedWidget customization: brand colors, positioning, greetings
AddedDashboard dark mode
AddedWidget accessibility: ARIA labels, keyboard navigation, focus management
AddedResponsive dashboard layout for mobile
Release

Initial Release

Convor launches with real-time messaging, multi-provider AI, and an embeddable chat widget.

AddedReal-time messaging via WebSockets
AddedEmbeddable chat widget (lightweight, gzipped)
AddedAI auto-responses with OpenAI, Anthropic, and Ollama support
AddedOperator dashboard with conversation management