Creates an SLA policy for the current organization. Admin access is required. Unspecified optional fields use their schema defaults, including booleans, priorities, and array fields defined in the request schema. Access requires an active organization administrator session or an organization API key with the `sla:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
/api/sla/policiesOrganization API key supplied as Authorization: Bearer convor_sk_....
In: header
application/json
TypeScript Definitions
Use the request body type in TypeScript.
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{
"id": "77777777-7777-4777-8777-777777777777",
"name": "Priority support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 10,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"priority"
],
"createdAt": "2026-06-23T09:00:00.000Z",
"updatedAt": "2026-06-23T09:00:00.000Z"
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "UNAUTHORIZED",
"message": "Authentication is required.",
"correlationId": "req_01K0MANAGEMENT401"
}
}{
"error": {
"code": "INTEGRATION_MODULE_REQUIRED",
"message": "The automation API module is required.",
"details": {
"module": "automation_api",
"feature": "public_api"
},
"correlationId": "req_01K0MANAGEMENT402"
}
}{
"error": {
"code": "FORBIDDEN",
"message": "The caller lacks the required role or API-key scope.",
"correlationId": "req_01K0MANAGEMENT403"
}
}{
"error": {
"code": "NOT_FOUND",
"message": "The requested resource was not found.",
"correlationId": "req_01K0MANAGEMENT404"
}
}{
"error": {
"code": "CONFLICT",
"message": "The requested change conflicts with current resource state.",
"correlationId": "req_01K0MANAGEMENT409"
}
}{
"error": {
"code": "VALIDATION_ERROR",
"message": "The request payload is invalid.",
"details": {
"field": "name"
},
"correlationId": "req_01K0MANAGEMENT422"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "Too many requests.",
"correlationId": "req_01K0MANAGEMENT429"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}curl --request POST \
'https://api.convor.io/api/sla/policies' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...' \
--header 'Content-Type: application/json' \
--data '{
"name": "Priority support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 10,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"priority"
]
}'const response = await fetch("https://api.convor.io/api/sla/policies", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_...",
"Content-Type": "application/json"
},
body: JSON.stringify({
"name": "Priority support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 10,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"priority"
]
}),
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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Acknowledge an SLA breach
Marks one organization-owned SLA breach as acknowledged and records the concrete session user or API-key identifier that performed the transition. Use this when the team has seen the breach but has not resolved it yet. Access requires an active organization administrator session or an organization API key with the `sla:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
Delete an SLA policy
Deletes one SLA policy from the current organization. Admin access is required. Use this when a policy should no longer be evaluated for new or existing conversations. Access requires an active organization administrator session or an organization API key with the `sla:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.