Create an SLA policy
Creates an SLA policy for the authenticated organization.
/api/sla/policiesCreates an SLA policy for the authenticated organization. Admin access is required. Omitted optional fields use the defaults defined in the request schema.
Endpoint requirements
- Credentials
- Use either
Bearer API keyorX-API-Key header. - Required scope
sla:write- Module
- Automation & API module (
api_access) - Organization and site scope
- Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
- Retry behavior
- Convergent write: Retrying leaves the resource in the same resulting state. If the first request succeeded, a later retry may return conflict or not found because the change has already taken effect.
Header Parameters
DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Request body accepted by this operation.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{ "id": "77777777-7777-4777-8777-777777777777", "name": "Priority support", "firstResponseTime": 15, "nextResponseTime": 60, "resolutionTime": 480, "enabled": true, "priority": 10, "businessHoursOnly": false, "departments": [ "support" ], "tags": [ "priority" ], "createdAt": "2026-06-23T09:00:00.000Z", "updatedAt": "2026-06-23T09:00:00.000Z"}Request examples
curl
curl --request POST \
'https://api.convor.io/api/sla/policies' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...' \
--header 'Content-Type: application/json' \
--data '{
"name": "Priority support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 10,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"priority"
]
}'JavaScript
const response = await fetch("https://api.convor.io/api/sla/policies", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_...",
"Content-Type": "application/json"
},
body: JSON.stringify({
"name": "Priority support",
"firstResponseTime": 15,
"nextResponseTime": 60,
"resolutionTime": 480,
"enabled": true,
"priority": 10,
"businessHoursOnly": false,
"departments": [
"support"
],
"tags": [
"priority"
]
}),
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
console.log(data);Was this page helpful?