Conversation channels: sources, connections and filters
Understand inbox source labels, actual integration availability and email notifications.
One inbox, several sources. Convor supports customer conversations from the widget, Allegro, Messenger, Instagram, WhatsApp and Email, while the channel filter lets your operator focus on one service without losing the others. Connect new accounts through Integrations. Choosing a channel in Rules or Knowledge does not establish the provider connection.
Find a conversation by source
Open Conversations and choose the channel filter. You can filter conversations by the website widget, Allegro, Messenger, Instagram, WhatsApp and Email, using the same six choices when you save a search. Changing the selection only narrows existing conversations. It does not connect a new provider.
Check what is available
The widget can be installed on your website. Connect WhatsApp, Messenger and Instagram with the required account permissions. Connect Email under Integrations → Email using a Google or Microsoft mailbox, or enter the IMAP/SMTP settings for a mailbox from another provider. For Allegro, enable the module and configure the provider application for your environment, then connect your account under Integrations → Allegro.
Look at the provider card in Integrations before promising a new channel to your team. For the current limits, see the dedicated Allegro and Email guides.
Connect Messenger, Instagram or WhatsApp
These three channels connect through Meta, but they need different account permissions. For Messenger, open Integrations → Facebook Messenger, select Connect Facebook Page and choose the Page that receives your customer's messages. For Instagram, select Connect Instagram account and choose an eligible professional account linked to a Facebook Page. To use WhatsApp, select Connect WhatsApp Business and complete Meta Embedded Signup for the business phone number.
Each connection can include a first-contact greeting, a connection check and a way to revoke authorization. Do not turn on the same welcome message in several places without checking whether the AI Agent replies first. The detailed guides cover Messenger, Instagram and WhatsApp Business.
When an expected conversation is missing
The filter only shows threads that actually reached Convor in the selected site context. If a Messenger conversation seems missing, check the provider connection, account permissions and site selection before looking at the status or assignment filter. A test sent from an account other than the one linked to your site may appear in a different context.
Connect your Email mailbox first. For Allegro, check the account status under Integrations → Allegro. A filter cannot begin importing conversations by itself.
Limit Rules and Knowledge to the right channel
You can select channels in Rules and Knowledge. This controls which incoming conversations may use a rule or article. For example, your Allegro shipping policy might differ from widget support instructions. Channel scope takes effect when a conversation reaches Convor. The provider connection is configured separately.
If a conversation is missing, verify integration availability, connection permissions, the selected site and the inbox filters before changing automation.
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