Integrations
Jira Integration
Authorize Jira Cloud, choose the default project and issue type, and create issues from Convor conversations.
Connect Jira Cloud to Convor so operators can turn support conversations into Jira issues.
OAuth-only customer setup
Convor owns the Atlassian OAuth application. You do not need to create an Atlassian app, provide an API token, or configure a callback URL.
Prerequisites
- An Atlassian account with access to the target Jira Cloud site
- Permission to browse the project, create issues, and add comments
- Administrator access to Convor
Connect Jira
- Open Integrations → Jira in Convor.
- Click Connect Jira.
- Select the Jira Cloud site and approve access in Atlassian.
- Return to Convor and choose the default project.
- Choose the issue type used for new issues.
- Save and run Test connection.
Supported features
| Feature | Description | Status |
|---|---|---|
| Project discovery | Lists projects available to the connected account | Supported |
| Issue-type discovery | Loads issue types valid for the selected project | Supported |
| Issue creation | Creates Jira issues from conversations | Supported |
| Comments and links | Adds comments and links conversations to issues | Supported |
| Token refresh | Refreshes Atlassian authorization automatically | Supported |
Troubleshooting
- Project not listed: confirm the connected account can browse it, then reconnect Jira.
- Issue type missing: select the project first; available issue types depend on the project.
- 401 or 403 response: reconnect Jira or ask a Jira administrator to grant the required project permissions.
- Site changed: disconnect and authorize the correct Jira Cloud site.
Disconnecting
Click Disconnect. Convor removes the Jira authorization and defaults. Existing Jira issues remain unchanged.
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