Microsoft Teams Integration

The Microsoft Teams integration sends Convor notifications to a Teams channel using a Power Automate Teams Workflows webhook. New conversations, messages, and status changes appear in your channel, keeping your team informed without leaving Teams.

Prerequisites

• A Microsoft 365 work or school account
• A Microsoft Teams team and channel where you can add workflows
• Access to Power Automate in the same Microsoft 365 tenant
• Convor Growth plan or higher

Getting Your Webhook URL

Microsoft retired the older Office 365 connector flow for new Teams webhooks. Use the Power Automate Teams Workflows trigger instead:

1. Open Power Automate with your Microsoft 365 work or school account.
2. Create a new automated cloud flow.
3. Use the Microsoft Teams webhook trigger named When a Teams webhook request is received.
4. Set Who can trigger the flow? to Anyone.
5. Add the Microsoft Teams action Post message in a chat or channel.
6. Configure the action to post as the Flow bot, post in a channel, and select your target team and channel.
7. In the message field, use the incoming request body text value. In Power Automate expression syntax, this can be:

@{coalesce(triggerBody()?['text'], string(triggerBody()))}

8. Save the flow, then copy the generated HTTP POST URL. The full URL must include the sp, sv, and sig query parameters.

Setup

In your Convor dashboard, open Integrations → Teams. Paste the webhook URL, set the channel name for reference, choose which events should trigger notifications, and save the configuration.

{
  "integration": "teams",
  "webhookUrl": "https://...environment.api.powerplatform.com/.../triggers/manual/paths/invoke?api-version=1&sp=...&sv=1.0&sig=...",
  "channelName": "convor-support",
  "events": [
    "new_conversation",
    "new_message",
    "conversation_assigned",
    "sla_breach",
    "ai_handoff"
  ]
}

Configuration Options

Supported Events

Troubleshooting

• Webhook URL invalid: Copy the full HTTP POST URL from the Power Automate trigger. A URL without sp, sv, and sig will return an authorization error
• Flow not running: Confirm the flow is turned on and that the trigger is set to Anyone
• Message body is empty: Check that the Teams action message uses triggerBody()?['text'] or the coalesce(...) expression shown above
• Admin permissions required: If Power Automate or Teams Workflows is blocked, contact your Microsoft 365 admin to enable it for your tenant
• Notifications delayed: Teams webhook delivery can take up to 30 seconds under normal conditions