Zapier Integration

Connect Convor to thousands of apps using Zapier REST hooks. When events happen in Convor (new conversations, messages, assignments), Zapier can automatically trigger actions in your CRM, email, project management, or any other connected service.

How It WorksCopy Anchor Link

Convor uses Zapier's REST Hooks pattern (subscription-based webhooks). You register a subscription from your Zapier dashboard, and Convor sends HTTP POST requests to Zapier's callback URL whenever a matching event occurs. Each payload is HMAC-signed so Zapier can verify authenticity.

Available TriggersCopy Anchor Link

The following events are available as Zapier triggers:

Setup GuideCopy Anchor Link

To connect Convor to Zapier, follow these steps:

• Log in to your Convor dashboard and navigate to Integrations → Zapier
• Click the subscribe button to generate a Zapier target URL (or enter one from your Zapier account)
• Select which events you want to trigger Zapier actions for
• In Zapier, create a new Zap and choose 'Webhooks by Zapier' as the trigger app
• Select 'Catch Hook' as the event type
• Copy the webhook URL from Zapier and paste it into the Convor subscription form
• Test the connection by clicking 'Test' in Convor to send a sample event
• Back in Zapier, click 'Test trigger' to receive the sample data and continue building your Zap

Event Payload FormatCopy Anchor Link

Each event is delivered as a JSON POST with the following structure:

{
  "event": "conversation.created",
  "timestamp": "2025-01-15T10:30:00.000Z",
  "data": {
    "conversationId": "uuid-...",
    "visitorId": "uuid-...",
    "status": "open",
    "channel": "widget"
  }
}

Webhook SecurityCopy Anchor Link

All webhook payloads are signed with HMAC-SHA256. The signature is included in the X-Convor-Signature header in the format sha256=<hex-digest>. The event type is in the X-Convor-Event header. Use these headers in Zapier to verify payload authenticity.

{
  "X-Convor-Signature": "sha256=a1b2c3d4...",
  "X-Convor-Event": "conversation.created",
  "Content-Type": "application/json"
}

TroubleshootingCopy Anchor Link

• Events not reaching Zapier: Verify the subscription is active in Convor and the target URL matches Zapier's webhook URL exactly
• Signature verification errors: Ensure you are comparing the raw request body when computing the HMAC hash, not a parsed version
• Duplicate events: Check that you do not have multiple subscriptions for the same event type pointing to the same Zapier hook
• Rate limiting: Convor does not rate-limit Zapier subscriptions, but Zapier may throttle incoming webhooks on their end
• Test endpoint not working: Use the 'Test' button in Convor's Zapier integration settings to send a sample event and verify delivery