Configure notifications without alert fatigue
Review the notification center, enable browser push, choose delivery events, and control dashboard sound.
Your shift is ending when another conversation is assigned to you. How will you notice? The Notifications page keeps recent events together, while Profile → Notifications lets you choose email, browser push and sound for each alert type. Keep the ones you actually need to act on.
Review delivered notifications
Open Notifications to see recent events in newest-first order. Unread entries are highlighted. Selecting an item marks it as read and opens the linked conversation or dashboard area when the event has a destination. Use Mark all as read only after reviewing anything that still needs action.
Enable browser push where it is useful
Open Profile → Notifications. The Push notifications card shows whether the current browser is subscribed. Select Enable Push Notifications and accept the browser permission prompt on devices that should receive alerts. After subscription, use the test action before relying on push for live conversations.
Choose events by channel
The Notification types table has separate email and push switches for each event. Keep New conversations and Assigned to me enabled for people covering the inbox, then disable events that do not lead to an action. Changes are saved when you use a switch. There is no separate save button.
Control dashboard sound separately
The Notification Sound switch controls the notification sound used by this browser. It is stored locally, so configure it on each browser profile used by an operator. Turning sound off does not disable email or push delivery.
If a notification doesn't arrive
Start with the switch for that event. For browser push, check the site's notification permission, the device subscription and whether the browser is still allowed to send alerts. Email notifications for operators are separate from customer mailboxes you connect under Email. A connected mailbox cannot repair disabled push permissions.
If a type of alert rarely needs a response, turn it off and rely on the inbox queue or a saved search. Keep at least one dependable way to notice urgent assignments.
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