BigCommerce Integration
Install the Convor BigCommerce app in a store and use order and customer context in support workflows.
Connect BigCommerce to Convor so operators can access store, order, and customer information during support work.
No API account or access token required
Convor owns the BigCommerce application. Customers install it for their store and do not create a Store API account or paste an access token.
Prerequisites
- BigCommerce store administrator access
- Permission to install applications
- Administrator access to Convor
Connect BigCommerce
- Open Integrations → BigCommerce in Convor.
- Click Connect BigCommerce.
- Sign in to BigCommerce, choose the store, and approve the installation.
- Return to Convor and run Test connection.
The integration page shows the connected store name, store hash, and account identifier. The access token remains encrypted and is never displayed.
Supported features
| Feature | Description | Status |
|---|---|---|
| Store installation | Connects a store through the BigCommerce app install flow | Supported |
| Store metadata | Shows the connected store and account identifiers | Supported |
| Order retrieval | Loads recent orders for support context | Supported |
| Customer operations | Creates or synchronizes customer information when requested | Supported |
| Uninstall handling | Removes the Convor connection when the app is uninstalled | Supported |
Troubleshooting
- Store cannot be selected: use a BigCommerce account with app-install permissions.
- Installation returns to the wrong organization: start the connection from the correct Convor organization.
- Orders cannot be loaded: run Test connection and reconnect if access was revoked.
- App was uninstalled: install Convor again from the integration page.
Disconnecting
Click Disconnect or uninstall Convor from BigCommerce. Convor removes the stored store authorization. Existing order and customer data in BigCommerce is not deleted.
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