WhatsApp Business: connect your number and receive messages

TopSoft4U can handle WhatsApp Business messages in the same Convor inbox as its website conversations. Operators can see and reply to incoming customer messages without switching apps. Before connecting the number, confirm that the business owns it and you have the required Meta permissions.

Connect through Meta Embedded SignupCopy Anchor Link

Find WhatsApp in the Integrations catalog and choose Configure. On its setup page, select Connect WhatsApp Business. Convor starts Meta Embedded Signup. Choose the business account and phone number, then complete Meta's authorization steps. After returning to Convor, check the connected phone number and business-account details. Connecting the wrong number changes where future customer messages arrive, so confirm the selection with the channel owner.

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Configure the first replyCopy Anchor Link

After connecting, enter the first-contact Message and decide whether Send this message automatically should be on. The greeting can help customers who have just started a thread. When the AI Agent responds first, Convor does not send the duplicate welcome message. See Rules and Knowledge for later message-handling decisions.

Verify incoming and outgoing messagesCopy Anchor Link

Choose Check connection. Send a message from a different phone number, then open Conversations and select the WhatsApp source. Assign the thread and send an operator reply. If the message does not arrive, check the selected business number, Meta permissions and the connection status. WhatsApp provider rules can also limit what an account may send outside the customer's active conversation window.

Try a first-contact reply for TopSoft4UCopy Anchor Link

For the TopSoft4U business number, prepare a short greeting: Thanks for your message. Our support team will review it and get back to you. Save the settings and send a first message from another number to check the result. Also test a conversation where the AI Agent answers first. The customer should receive one relevant reply, without an additional welcome message. If the flow fails, use Check connection before repeating Meta authorization.

Switch numbers or disconnectCopy Anchor Link

Use Connect a different number when migrating to another WhatsApp Business number. Disconnect removes the current connection. Both changes can affect ongoing support, so tell the team before switching an active customer channel. Knowledge articles can be scoped to WhatsApp, but they do not establish the Meta connection by themselves.