POST/api/sla/policies

Creates an SLA policy for the authenticated organization. Admin access is required. Omitted optional fields use the defaults defined in the request schema.

Endpoint requirements

Credentials: Use either Bearer API key or X-API-Key header.
Required scope: sla:write
Module: Automation & API module (automation_api)
Organization and site scope: Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
Retry behavior: Convergent write: Retrying leaves the resource in the same resulting state. If the first request succeeded, a later retry may return conflict or not found because the change has already taken effect.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Request body accepted by this operation.

Response Body

`application/json`

{
  "id": "77777777-7777-4777-8777-777777777777",
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 60,
  "resolutionTime": 480,
  "enabled": true,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ],
  "createdAt": "2026-06-23T09:00:00.000Z",
  "updatedAt": "2026-06-23T09:00:00.000Z"
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Authentication is required.",
    "correlationId": "req_01K0MANAGEMENT401"
  }
}

{
  "error": {
    "code": "INTEGRATION_MODULE_REQUIRED",
    "message": "The automation API module is required.",
    "details": {
      "module": "automation_api",
      "feature": "public_api"
    },
    "correlationId": "req_01K0MANAGEMENT402"
  }
}

{
  "error": {
    "code": "FORBIDDEN",
    "message": "The caller lacks the required role or API-key scope.",
    "correlationId": "req_01K0MANAGEMENT403"
  }
}

{
  "error": {
    "code": "NOT_FOUND",
    "message": "The requested resource was not found.",
    "correlationId": "req_01K0MANAGEMENT404"
  }
}

{
  "error": {
    "code": "CONFLICT",
    "message": "The requested change conflicts with current resource state.",
    "correlationId": "req_01K0MANAGEMENT409"
  }
}

{
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "The request payload is invalid.",
    "details": {
      "field": "name"
    },
    "correlationId": "req_01K0MANAGEMENT422"
  }
}

{
  "error": {
    "code": "RATE_LIMITED",
    "message": "Too many requests.",
    "correlationId": "req_01K0MANAGEMENT429"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request POST \
  'https://api.convor.io/api/sla/policies' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 60,
  "resolutionTime": 480,
  "enabled": true,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ]
}'

JavaScript

const response = await fetch("https://api.convor.io/api/sla/policies", {
  method: "POST",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_...",
    "Content-Type": "application/json"
  },
  body: JSON.stringify({
    "name": "Priority support",
    "firstResponseTime": 15,
    "nextResponseTime": 60,
    "resolutionTime": 480,
    "enabled": true,
    "priority": 10,
    "businessHoursOnly": false,
    "departments": [
      "support"
    ],
    "tags": [
      "priority"
    ]
  }),
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Create an SLA policy

Creates an SLA policy for the authenticated organization.

POST/api/sla/policies

Creates an SLA policy for the authenticated organization. Admin access is required. Omitted optional fields use the defaults defined in the request schema.

Endpoint requirements

Credentials: Use either Bearer API key or X-API-Key header.
Required scope: sla:write
Module: Automation & API module (automation_api)
Organization and site scope: Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
Retry behavior: Convergent write: Retrying leaves the resource in the same resulting state. If the first request succeeded, a later retry may return conflict or not found because the change has already taken effect.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Request body accepted by this operation.

name*string

Human-readable name.

firstResponseTime*integer

Value of firstResponseTime.

nextResponseTime*integer

Value of nextResponseTime.

resolutionTime*integer

Value of resolutionTime.

enabled?boolean

Whether this feature is enabled.

priority?integer

Priority assigned to the resource.

businessHoursOnly?boolean

Boolean value stored in businessHoursOnly.

departments?array<>

Department records.

tags?array<>

Tags assigned to this resource.

Response Body

`application/json`

{
  "id": "77777777-7777-4777-8777-777777777777",
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 60,
  "resolutionTime": 480,
  "enabled": true,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ],
  "createdAt": "2026-06-23T09:00:00.000Z",
  "updatedAt": "2026-06-23T09:00:00.000Z"
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "UNAUTHORIZED",
    "message": "Authentication is required.",
    "correlationId": "req_01K0MANAGEMENT401"
  }
}

{
  "error": {
    "code": "INTEGRATION_MODULE_REQUIRED",
    "message": "The automation API module is required.",
    "details": {
      "module": "automation_api",
      "feature": "public_api"
    },
    "correlationId": "req_01K0MANAGEMENT402"
  }
}

{
  "error": {
    "code": "FORBIDDEN",
    "message": "The caller lacks the required role or API-key scope.",
    "correlationId": "req_01K0MANAGEMENT403"
  }
}

{
  "error": {
    "code": "NOT_FOUND",
    "message": "The requested resource was not found.",
    "correlationId": "req_01K0MANAGEMENT404"
  }
}

{
  "error": {
    "code": "CONFLICT",
    "message": "The requested change conflicts with current resource state.",
    "correlationId": "req_01K0MANAGEMENT409"
  }
}

{
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "The request payload is invalid.",
    "details": {
      "field": "name"
    },
    "correlationId": "req_01K0MANAGEMENT422"
  }
}

{
  "error": {
    "code": "RATE_LIMITED",
    "message": "Too many requests.",
    "correlationId": "req_01K0MANAGEMENT429"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request POST \
  'https://api.convor.io/api/sla/policies' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "Priority support",
  "firstResponseTime": 15,
  "nextResponseTime": 60,
  "resolutionTime": 480,
  "enabled": true,
  "priority": 10,
  "businessHoursOnly": false,
  "departments": [
    "support"
  ],
  "tags": [
    "priority"
  ]
}'

JavaScript

const response = await fetch("https://api.convor.io/api/sla/policies", {
  method: "POST",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_...",
    "Content-Type": "application/json"
  },
  body: JSON.stringify({
    "name": "Priority support",
    "firstResponseTime": 15,
    "nextResponseTime": 60,
    "resolutionTime": 480,
    "enabled": true,
    "priority": 10,
    "businessHoursOnly": false,
    "departments": [
      "support"
    ],
    "tags": [
      "priority"
    ]
  }),
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Create an SLA policy

Endpoint requirements

Request Body

Response Body

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

Request examples

curl

JavaScript

On this page

Create an SLA policy

Endpoint requirements

Request Body

Response Body

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

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`application/json`

`application/json`

Request examples

curl

JavaScript

On this page

Create an SLA policy

Endpoint requirements

201application/json

400application/json

401application/json

402application/json

403application/json

404application/json

409application/json

422application/json

429application/json

500application/json

On this page

Create an SLA policy

Endpoint requirements

201application/json

400application/json

401application/json

402application/json

403application/json

404application/json

409application/json

422application/json

429application/json

500application/json

On this page

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

`application/json`

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