Operators

Operator management

Endpoints

• POST Bulk-update operator availability status — Updates the availability status for multiple operators in the current organization. Admin access is required.
• POST Create an operator — Creates an unlinked operator record in the authenticated organization. Admin access is required.
• GET Get operator availability schedule — Returns an operator's recurring availability schedule and timezone. When no timezone is saved, the response uses UTC.
• GET Get operator statistics — Returns performance statistics for an operator in the authenticated organization.
• GET Get the operator leaderboard — Returns a ranked leaderboard of operators in the current organization.
• POST Invite an operator to the organization — Invites a user to the authenticated organization as an operator, admin, or viewer. Admin access is required.
• GET List operators and their status — Lists operators in the authenticated organization together with their profile, presence status, and active conversation counts.
• DELETE Remove an operator from the organization — Removes an operator from the authenticated organization. Admin access is required.
• PUT Update operator availability schedule — Updates an operator's recurring availability schedule and optional timezone. Admin access is required.
• PATCH Update operator settings — Partially updates an operator's assignment settings in the authenticated organization. Admin access is required. Omitted fields remain unchanged.
• PATCH Update operator status — Updates an operator's presence status in the authenticated organization. Admin access is required. The update also refreshes the operator's last-seen timestamp.