Operators

Operator management

Endpoints

• POST Bulk-update operator availability status — Updates the availability status for multiple operators in the current organization. Admin access is required.
• POST Create an operator — Creates an operator record for the current organization. Admin access is required.
• GET Get operator availability schedule — Returns the saved recurring availability schedule and timezone for one operator in the current organization.
• GET Get operator statistics — Returns performance statistics for one operator in the current organization.
• GET Get org-wide operator leaderboard — Returns a ranked leaderboard of operators in the current organization.
• POST Invite an operator to the organization — Invites a user into the current organization as an operator, admin, or viewer. Admin access is required.
• GET List organization operators with status — Lists operators in the current organization together with their profile, presence status, and active conversation counts.
• DELETE Remove an operator from the organization — Removes one operator from the current organization. Admin access is required.
• PUT Update operator availability schedule — Updates one operator's recurring availability schedule and optional timezone. Admin access is required.
• PATCH Update operator settings — Updates one operator's assignment settings in the current organization. Admin access is required. Only provided fields are changed.
• PATCH Update operator status — Updates one operator's presence status inside the current organization. Admin access is required.