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API ReferenceOperator Teams

List operator teams and project bindings

Returns every operator team in the current organization, ordered by priority, together with the projects each team is bound to.

GET/api/operator-teams

Returns every operator team in the current organization, ordered by priority, together with the projects each team is bound to. Use this to inspect how operator routing is partitioned across projects.

Endpoint requirements

Credentials
Use either Bearer API key or X-API-Key header.
Required scope
operator-teams:read
Module
Automation & API module (api_access)
Organization and site scope
Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
Retry behavior
Safe read: You can safely retry this read-only request after a transport failure. It does not change resource state.

Query Parameters

search?string

Query parameter. Search text.

Lengthlength <= 160
siteAccess?string

Query parameter. Site access. Allowed values: all, allSites, selected.

Default"all"

Value in

  • "all"
  • "allSites"
  • "selected"
sortBy?string

Query parameter. Sort by. Allowed values: priority, name, sites, createdAt.

Default"priority"

Value in

  • "priority"
  • "name"
  • "sites"
  • "createdAt"
sortDirection?string

Query parameter. Sort direction. Allowed values: asc, desc.

Default"desc"

Value in

  • "asc"
  • "desc"
page?integer

Query parameter. One-based page number.

Range1 <= value <= 9007199254740991
limit?integer

Query parameter. Maximum number of records to return.

Range1 <= value <= 100

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

{  "data": [    {      "id": "5482ca34-d0cf-46a4-96ef-748803087ae1",      "orgId": "8ea0b557-d794-41ce-b86e-44f4780da2b5",      "projectScope": "all",      "projectIds": [        "11111111-1111-4111-8111-111111111111"      ],      "name": "Billing",      "description": "Handles billing conversations.",      "priority": 20,      "createdAt": "2026-08-03T18:00:00.000Z",      "updatedAt": "2026-08-03T18:00:00.000Z"    }  ]}

Request examples

curl

curl --request GET \
  'https://api.convor.io/api/operator-teams' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...'

JavaScript

const response = await fetch("https://api.convor.io/api/operator-teams", {
  method: "GET",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_..."
  },
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

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