Operator team membership and routing groups
Operator team membership and routing groups
POST Add an operator to a team — Adds an operator as a member of the specified team within the current organization. Returns 409 if the operator is already a member of that team.POST Create an operator team — Creates a new operator team scoped to the current organization from the supplied name, description, and priority.DELETE Delete an operator team — Permanently deletes an operator team owned by the current organization.GET List operator teams — Returns every operator team in the current organization, ordered by priority (highest first). Requires the admin role.GET List operators in a team — Returns the operators that belong to the specified team in the current organization, each with its membership, operator, and team identifiers.DELETE Remove an operator from a team — Removes an operator from the specified team within the current organization.Was this page helpful?
Update operator status
Updates one operator's presence status inside the current organization. Admin access is required. The operator's last seen timestamp is refreshed as part of the update. Access requires an active organization administrator session or an organization API key with the `operators:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
Add an operator to a team
Adds an operator as a member of the specified team within the current organization. Returns 409 if the operator is already a member of that team. Requires the admin role. Access requires an active organization administrator session or an organization API key with the `operator-teams:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.