Reopen a closed conversation
Reopens a closed conversation in the current organization.
/api/conversations/{id}/reopenReopens a closed conversation in the current organization. The request body is optional; a bare POST also reopens the conversation. When a reason is provided, it is stored in conversation metadata as reopenReason. A conversation that is not closed returns 409.
Endpoint requirements
- Credentials
- Use either
Bearer API keyorX-API-Key header. - Required scope
conversations:write- Module
- Automation & API module (
api_access) - Organization and site scope
- Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
- Retry behavior
- Convergent write: Retrying leaves the resource in the same resulting state. If the first request succeeded, a later retry may return conflict or not found because the change has already taken effect.
Path Parameters
Resource identifier.
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$uuidHeader Parameters
DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).
Request Body
application/json
Reopen request body.
TypeScript Definitions
Use the request body type in TypeScript.
Reopen request body.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{ "id": "11111111-1111-4111-8111-111111111111", "orgId": "22222222-2222-4222-8222-222222222222", "visitorId": "33333333-3333-4333-8333-333333333333", "assignedOperatorId": "44444444-4444-4444-8444-444444444444", "status": "open", "priority": "normal", "resolvedBy": null, "channel": "widget", "aiActive": true, "snoozedUntil": null, "lastMessageAt": "2026-06-23T08:58:00.000Z", "metadata": { "reopenReason": "Customer replied after resolution" }, "createdAt": "2026-06-23T08:40:00.000Z", "updatedAt": "2026-06-23T09:05:00.000Z", "searchVector": ""}Request examples
curl
curl --request POST \
'https://api.convor.io/api/conversations/11111111-1111-4111-8111-111111111111/reopen' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...' \
--header 'Content-Type: application/json' \
--data '{
"reason": "Customer replied after resolution"
}'JavaScript
const response = await fetch("https://api.convor.io/api/conversations/11111111-1111-4111-8111-111111111111/reopen", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_...",
"Content-Type": "application/json"
},
body: JSON.stringify({
"reason": "Customer replied after resolution"
}),
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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