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Customer conversations, team workflow and AI reply tools in one support workspace.

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© 2026 Convor

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Customer conversations, team workflow and AI reply tools in one support workspace.

Product

Features
Integrations
Pricing

Resources

Documentation
Workflows
Changelog
Status

Company

About
Blog
Contact

© 2026 Convor

Privacy Policy Terms of Service

Get started in one afternoon Handle conversations clearly Save useful inbox views Customize the widget before you publish Build a knowledge base people can use Configure the AI chatbot safely Automate simple conversation actions Create a proactive trigger Invite your team and keep roles clear Configure notifications without alert fatigue Read analytics without losing the thread Use canned responses consistently Set response-time policies Route conversations to the right team Understand visitor activity Review customer satisfaction Read the audit log Manage plans and billing details

Quick Start Installation Configuration Glossary & Key Concepts

Build an AI FAQ Bot After-Hours Handoff Slack Escalation Pipeline

SLA Management Chatbot Rules Engine Knowledge Base Proactive Engagement Triggers Canned Responses Automation Rules Appointment Scheduling API Widget Configuration Conversation Search Audit Logs GDPR Compliance Data Export

Embedding the Widget Google Tag Manager Widget Customization Proactive Triggers Pre-chat Form

API Authentication REST API Conventions Rate Limits Outbound Webhooks Widget Security and Visitor Identity Realtime Updates

Search Search conversations by text Search messages within a conversation

Conversations Analytics Team Management Billing

Slack Integration Telegram Integration Google Analytics Integration Zapier Integration Facebook Messenger Integration WhatsApp Integration Shopify Integration Mailchimp Integration Pipedrive Integration Jira Integration Microsoft Teams Integration WordPress Integration Instagram Integration Stripe Integration WooCommerce Integration Discord Integration Klaviyo Integration Segment Integration n8n Integration Trello Integration ActiveCampaign Integration BigCommerce Integration Twilio SMS Integration Calendly Integration ClickUp Integration Asana Integration Notion Integration GitHub Integration Freshdesk Integration Monday.com Integration SendGrid Integration

Widget JavaScript API

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Search

Full-text search across conversations and messages

Full-text search across conversations and messages

Endpoints

GET Search conversations by text — Searches conversations in the current organization by matching message text. You can narrow results by status, assigned operator, and created-at date range.
GET Search messages within a conversation — Searches messages inside one conversation in the current organization. The conversation must belong to the current organization before messages are searched.

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Send test payload to a webhook

Sends a test event to the webhook URL and reports the delivery status and remote response.

Search conversations by text

Searches conversations in the current organization by matching message text.

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