Skip to content
Convor
Convor Docs
API ReferenceAnalytics

Get AI metrics including handled count and handoff rate

Returns AI support performance for the selected date range.

GET/api/analytics/ai

Returns AI support performance for the selected date range. By default the route uses the last 30 days. The response combines AI message volume, AI-versus-human resolution counts, handoff and deflection rates, CSAT for closed AI conversations, and average first-response times for AI and human replies. To use custom dates, send both start and end as ISO 8601 datetimes with offsets. Explicit boundaries override range; a single boundary is rejected. Date buckets are calculated in UTC. Periods with no data return the documented empty or zero-value response. Endpoints that support format=csv return a text/csv download. CSV export may require an eligible plan; JSON is the default.

Endpoint requirements

Credentials
Use either Bearer API key or X-API-Key header.
Required scope
analytics:read
Module
Automation & API module (api_access)
Organization and site scope
Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
Retry behavior
Safe read: You can safely retry this read-only request after a transport failure. It does not change resource state.

Query Parameters

range?string

Query parameter. Range. Allowed values: 7d, 30d, 90d.

Default"30d"

Value in

  • "7d"
  • "30d"
  • "90d"
start?string

Query parameter. ISO 8601 date and time for start.

Match^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d:[0-5]\d(?:\.\d+)?(?:Z|([+-](?:[01]\d|2[0-3]):[0-5]\d)))$
Formatdate-time
end?string

Query parameter. ISO 8601 date and time for end.

Match^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d:[0-5]\d(?:\.\d+)?(?:Z|([+-](?:[01]\d|2[0-3]):[0-5]\d)))$
Formatdate-time
scope?"all"

Query parameter. Scope. Allowed values: all.

Value in

  • "all"

Header Parameters

X-Project-Id?|

DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

application/json

{  "handled": 184,  "handoffRate": 32,  "deflectionRate": 68,  "aiResolved": 74,  "humanResolved": 35,  "closedTotal": 109,  "satisfaction": 4.6,  "aiResponseTime": "12s",  "humanResponseTime": "4m 18s",  "aiResponseMs": 12000,  "humanResponseMs": 258000,  "avgTimeToHandoffSeconds": 95}

Request examples

curl

curl --request GET \
  'https://api.convor.io/api/analytics/ai' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...'

JavaScript

const response = await fetch("https://api.convor.io/api/analytics/ai", {
  method: "GET",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_..."
  },
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Export analytics data as CSV, JSON or PDF

Creates an organization analytics export for selected metric sections.

Get analytics overview with key metrics

Returns the top-level analytics overview for the selected range, including total conversations, active conversations, average response time, and CSAT score with change indicators.

On this page

Request examplescurlJavaScript