Dashboard analytics and reporting
Dashboard analytics and reporting
GET Check analytics PDF export status — Polls one asynchronous analytics PDF export. A running export returns 202; a completed export returns the PDF attachment with 200; an unknown export returns…POST Export analytics as CSV or JSON — Creates an organization analytics export for selected metric sections.GET Get a real-time visitor analytics snapshot — Returns a live dashboard snapshot covering visitors active in the last 5 minutes, open or pending conversations, operators marked online, and the most common…GET Get active conversation distribution by operator — Summarizes how open and pending conversations are distributed across assigned operators.GET Get AI support metrics — Returns AI message volume, AI and human resolution counts, handoff and deflection rates, CSAT for closed AI conversations, and average first-response times…GET Get analytics overview with key metrics — Returns the top-level analytics overview for the selected range, including total conversations, active conversations, average response time, and CSAT score…GET Get average CSAT rating bucketed by conversation first-response time — Returns average CSAT ratings grouped by first-response-time buckets for rated conversations in the selected range.GET Get average response time per day — Returns the average first-response time per day for the selected date range.GET Get conversation counts by channel — Returns the number of conversations from each channel in the selected range. Missing channel values are reported as unknown.GET Get conversation sentiment trends — Returns the latest successful unified AI analysis for each conversation in the selected period.GET Get conversation volume and average CSAT by tag — Returns conversation totals and average CSAT for each tag in the selected range. avgScore is null when a tag has no CSAT responses.GET Get conversation volume and resolution rate by priority — Shows conversation volume and close rate for each priority in the selected range.GET Get conversation volume by hour — Groups conversations by creation hour to show when traffic is highest. conversationsPerOperator currently returns the same value as count.GET Get conversation volume by weekday and hour — Groups conversations into a 7 by 24 grid of weekdays and hours so teams can schedule coverage around demand.GET Get conversations by hour of day — Groups conversation starts by hour of day for the selected time window and returns labels such as 09:00.GET Get CSAT response rates by channel — Returns the CSAT response rate for each conversation channel in the selected date range.GET Get daily conversation and resolution counts — Returns daily conversation totals for the selected range together with how many of those conversations are resolved. The result is grouped by UTC date.GET Get daily conversation volume — Returns daily conversation counts for the selected date range. When range is omitted, the default 30-day analytics window is used. format defaults to json.GET Get daily SLA breach trend with per-metric and per-policy breakdown — Returns SLA breach totals for the selected date range together with a daily trend, per-metric counts, and per-policy totals.GET Get first-response time and SLA breach rate — Calculates the time from the first visitor message to the first operator reply for conversations in the selected range.GET Get new and returning visitor analytics — Returns visitor acquisition and browsing metrics for the selected range.GET Get operator performance metrics — Lists operator performance for the selected date range, including conversations handled and average first-response time.GET Get operator performance metrics — Returns operator performance metrics for the selected time window. To use custom dates, send both start and end as ISO 8601 datetimes with offsets.GET Get plan usage including conversations, operators, and AI credits — Returns plan-usage counters for the current organization, including operator seats, conversation usage, and AI credits compared with the active plan limits.GET Get real-time queue depth and wait time — Returns a live queue snapshot for open or pending conversations that are still unassigned.GET Get SLA adherence metrics with per-operator bottleneck breakdown — Returns SLA breach counts, adherence metrics, and per-operator bottleneck analysis.GET Get team workload and capacity — Returns current workload and capacity for operators in the authenticated organization.GET Get the abandoned conversation rate — Returns the share of conversations in the selected range that were abandoned.GET Get the analytics dashboard summary — Returns the main analytics datasets for the selected date range in one response: conversation volume, response-time trends, operator performance, visitor…GET Get the daily AI deflection rate — Returns one row per day comparing conversations fully resolved by AI with all conversations touched by AI in the selected range.GET Get the offline message funnel and conversion rate — Measures conversations created outside business hours, defined here as 09:00 through 16:59 server time.GET Get top visitor sources and referrers — Returns the top visitor referrers for the selected date range. Direct traffic is grouped under Direct, and the response is limited to the top 10 sources.GET Get visitor sources by UTM parameters — Returns UTM source, medium, and campaign breakdowns for the selected date range.Was this page helpful?