Creates a department for the current organization. Admin access is required, and the departments feature must be enabled for the organization. Department names and generated slugs must both be unique inside the organization. If `isDefault` is omitted, it defaults to `false`. Access requires an active organization administrator session or an organization API key with the `departments:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
/api/departmentsOrganization API key supplied as Authorization: Bearer convor_sk_....
In: header
application/json
TypeScript Definitions
Use the request body type in TypeScript.
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{
"id": "550e8400-e29b-41d4-a716-446655440000",
"orgId": "11111111-1111-4111-8111-111111111111",
"name": "Billing",
"slug": "billing",
"description": "Handles invoices and payments.",
"isDefault": false,
"createdAt": "2026-06-23T08:00:00.000Z",
"updatedAt": "2026-06-23T08:00:00.000Z"
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "UNAUTHORIZED",
"message": "Authentication is required.",
"correlationId": "req_01K0MANAGEMENT401"
}
}{
"error": {
"code": "INTEGRATION_MODULE_REQUIRED",
"message": "The automation API module is required.",
"details": {
"module": "automation_api",
"feature": "public_api"
},
"correlationId": "req_01K0MANAGEMENT402"
}
}{
"error": {
"code": "FORBIDDEN",
"message": "The caller lacks the required role or API-key scope.",
"correlationId": "req_01K0MANAGEMENT403"
}
}{
"error": {
"code": "NOT_FOUND",
"message": "The requested resource was not found.",
"correlationId": "req_01K0MANAGEMENT404"
}
}{
"error": {
"code": "CONFLICT",
"message": "The requested change conflicts with current resource state.",
"correlationId": "req_01K0MANAGEMENT409"
}
}{
"error": {
"code": "VALIDATION_ERROR",
"message": "The request payload is invalid.",
"details": {
"field": "name"
},
"correlationId": "req_01K0MANAGEMENT422"
}
}{
"error": {
"code": "RATE_LIMITED",
"message": "Too many requests.",
"correlationId": "req_01K0MANAGEMENT429"
}
}{
"error": {
"code": "string",
"message": "string",
"fields": {
"property1": "string",
"property2": "string"
},
"details": {},
"correlationId": "string"
}
}curl --request POST \
'https://api.convor.io/api/departments' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...' \
--header 'Content-Type: application/json' \
--data '{
"slug": "billing",
"isDefault": false,
"translations": [
{
"locale": "en",
"status": "published",
"name": "Billing",
"description": "Handles invoices and payments."
}
]
}'const response = await fetch("https://api.convor.io/api/departments", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_...",
"Content-Type": "application/json"
},
body: JSON.stringify({
"slug": "billing",
"isDefault": false,
"translations": [
{
"locale": "en",
"status": "published",
"name": "Billing",
"description": "Handles invoices and payments."
}
]
}),
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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Add an operator to a department
Adds an operator to the given department within the current organization. Admin access is required, and the departments feature must be enabled. Accepts the operator's UUID in the body and returns 201 on success. Responds with 409 Conflict if the operator is already a member of the department, or 404 if either the department or the operator does not exist in the org. Access requires an active organization administrator session or an organization API key with the `departments:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
Delete a department
Deletes one department from the current organization. Admin access is required, and the departments feature must be enabled for the organization. Use this when the department should no longer be available for routing, assignment, or reporting. Access requires an active organization administrator session or an organization API key with the `departments:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.