Automation Rules

Event-driven automation rules for conversation workflows

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• POST Create a conversation rule — Append a rule to the project order with an optional reply and any supported actions.
• DELETE Delete a conversation rule — Permanently delete the selected project rule and its localized replies.
• GET List content channel accounts — List connected provider accounts owned by the selected organization and project. Account IDs can restrict rule and knowledge availability.
• GET List conversation rules — Read the ordered rules and localized replies for the selected project. Replies are optional; all matching rule actions are evaluated.
• POST Preview draft rule matching — Evaluate unsaved conditions, channel and account availability, schedule and reply cooldown using the runtime rule planner.
• GET Read automation settings — Read the project inactivity-close setting and localized close messages. Automatic closing defaults to disabled with a suggested threshold of 24 hours.
• PUT Reorder conversation rules — Set the complete rule order atomically for the selected project. Include every current rule ID once.
• PUT Toggle a conversation rule — Enable or disable the selected project rule without changing its order.
• PUT Update a conversation rule — Update a rule in the selected project. Supply null for response and an empty translations array to make it actions-only.
• PUT Update automation settings — Replace the inactivity-close setting and localized close messages for the selected project. Enabling it requires a published default-language message.