Event-driven automation rules for conversation workflows
Event-driven automation rules for conversation workflows
POST Create an automation rule — Creates one organization-scoped automation rule. Auto-close rules persist visitor-facing close copy as localized variants and require an empty action object.DELETE Delete an automation rule — Permanently deletes one organization-owned automation rule. Deleting an auto-close rule also increments the localization revision so cached visitor-facing…GET List automation rules with localized close copy — Returns up to 200 organization-owned automation rules ordered newest first.PATCH Update an automation rule — Partially updates an organization-owned automation rule and revalidates its condition, action, assignment target, and localized auto-close copy.Was this page helpful?
Update a localized trigger
Partially updates one organization-owned trigger. Changing the type revalidates the effective condition payload; supplying translations replaces the complete localized variant set and requires a published default-locale message. Runtime trigger caches are invalidated after the update. Access requires an active organization administrator session or an organization API key with the `triggers:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.
Create an automation rule
Creates one organization-scoped automation rule. Auto-close rules persist visitor-facing close copy as localized variants and require an empty action object. Auto-assign rules validate that the target operator belongs to the same organization. The operation enforces the workflow automation plan feature and the 200-rule organization limit. Access requires an active organization administrator session or an organization API key with the `automation-rules:write` scope. API-key calls also require the automation API module. Data is isolated to the authenticated organization; identifiers from another organization or site are not disclosed.