Merge duplicate visitor profiles
Atomically reassigns conversations, visitor messages, surveys, CSAT responses, and pending outbox records from one or more source visitors to the target.
/api/visitors/mergeAtomically reassigns conversations, visitor messages, surveys, CSAT responses, and pending outbox records from one or more source visitors to the target. Profile metadata and session statistics are merged before the source records are deleted. Both source and target IDs must belong to the authenticated organization. After an ambiguous timeout, read the source and target visitors before retrying.
Endpoint requirements
- Credentials
- Use either
Bearer API keyorX-API-Key header. - Required scope
visitors:write- Module
- Automation & API module (
api_access) - Organization and site scope
- Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
- Retry behavior
- Non-idempotent: Repeating this request may create duplicate work or side effects. After an ambiguous timeout, check the resource state before retrying.
Header Parameters
DA-4035: selects the active site (project) for project-scoped operations. Accepts a site UUID, or the literal all to aggregate across every accessible site on read-only aggregate routes (single-or-all-read). Mutations and single-site routes reject all. Path-owned project routes (/api/projects/{projectId}/…) resolve the site from the URL and ignore this header. Conflicting selectors across header/query/body/path return PROJECT_CONTEXT_CONFLICT (400); an archived site returns PROJECT_ARCHIVED (410).
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Request body accepted by this operation.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
{ "success": true, "mergedCount": 1, "targetId": "22222222-2222-4222-8222-222222222222"}Request examples
curl
curl --request POST \
'https://api.convor.io/api/visitors/merge' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer convor_sk_...' \
--header 'Content-Type: application/json' \
--data '{
"sourceIds": [
"11111111-1111-4111-8111-111111111111"
],
"targetId": "22222222-2222-4222-8222-222222222222"
}'JavaScript
const response = await fetch("https://api.convor.io/api/visitors/merge", {
method: "POST",
headers: {
"Accept": "application/json",
"Authorization": "Bearer convor_sk_...",
"Content-Type": "application/json"
},
body: JSON.stringify({
"sourceIds": [
"11111111-1111-4111-8111-111111111111"
],
"targetId": "22222222-2222-4222-8222-222222222222"
}),
});
const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
? null
: contentType.includes("json")
? await response.json()
: contentType.startsWith("text/")
? await response.text()
: await response.blob();
if (!response.ok) {
const message = typeof data === "object" && data !== null
&& "error" in data && typeof data.error === "object"
&& data.error !== null && "message" in data.error
? String(data.error.message)
: "Convor API request failed (" + response.status + ")";
throw new Error(message);
}
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