Tagging and labeling conversations
Tagging and labeling conversations
POST Add tags to a conversation — Adds one or more tags to a conversation and returns the updated tag list.GET List tags for a conversation — Returns the tags assigned to a conversation in the authenticated organization. A missing or soft-deleted conversation returns 404. Tag order is not guaranteed.GET List unique conversation tags — Returns the distinct tag names used in the authenticated organization's conversations, together with saved color definitions for tag pickers and autocomplete…DELETE Remove a tag from a conversation — Removes a tag from a conversation. Admin access is required. The request succeeds when the tag is not currently applied.Was this page helpful?