Conversation Tags

Tagging and labeling conversations

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• POST Add tags to a conversation — Adds one or more tags to a conversation and returns the updated tag list.
• GET List tags for a conversation — Returns the tags assigned to a conversation in the authenticated organization. A missing or soft-deleted conversation returns 404. Tag order is not guaranteed.
• GET List unique conversation tags — Returns the distinct tag names used in the authenticated organization's conversations, together with saved color definitions for tag pickers and autocomplete…
• DELETE Remove a tag from a conversation — Removes a tag from a conversation. Admin access is required. The request succeeds when the tag is not currently applied.