The analytics dashboard provides real-time insights into your support operations. Track conversation volume, response times, customer satisfaction, and operator
The analytics dashboard provides real-time insights into your support operations. Track conversation volume, response times, customer satisfaction, and operator performance.
| Report | Description | Granularity |
|---|---|---|
| Volume | Conversation count trends | Hourly / Daily / Weekly |
| Response Time | First reply and average times | Daily / Weekly |
| Satisfaction | CSAT scores over time | Daily / Weekly |
| Operator | Individual performance metrics | Weekly / Monthly |
| Traffic Sources | Pages where conversations start | Daily |
| Exports | Download CSV or PDF reports | Custom range |
The analytics dashboard supports a customizable widget layout. Drag and drop widgets to rearrange your dashboard, and choose which widgets to display.
| Widget | Description |
|---|---|
| Volume Chart | Conversation count over time (line/bar chart) |
| Response Time | First response and average resolution trends |
| CSAT Score | Satisfaction ratings with trend indicator |
| Operator Leaderboard | Top performers by resolution count and CSAT |
| Live Visitors | Real-time visitor count and pages |
| Recent Activity | Latest conversations and events |
Each operator can have their own widget layout. Your customizations are saved per user.
Last updated: Jun 24, 2026
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