Get real-time queue depth and wait time

Returns a live queue snapshot for open or pending conversations that are still unassigned.

GET/api/analytics/queue-depth

Returns a live queue snapshot for open or pending conversations that are still unassigned. queueDepth is the number of waiting conversations, and avgWaitSeconds is the average age of those conversations at request time. Values are a near-real-time snapshot and can change immediately after the response. Do not treat them as durable counters.

pages.docs.apiRequirements.title

pages.docs.apiRequirements.credentials: pages.docs.apiRequirements.credentialsIntro pages.docs.apiRequirements.bearerApiKey pages.docs.apiRequirements.or pages.docs.apiRequirements.apiKeyHeader.
pages.docs.apiRequirements.scope: analytics:read
pages.docs.apiRequirements.module: pages.docs.apiRequirements.automationApiModule (automation_api)
pages.docs.apiRequirements.tenantScope: Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
pages.docs.apiRequirements.retryBehavior: pages.docs.apiRequirements.retryModes.safeRead: You can safely retry this read-only request after a transport failure. It does not change resource state.

Response Body

`application/json`

{
  "data": {
    "queueDepth": 6,
    "avgWaitSeconds": 214
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request GET \
  'https://api.convor.io/api/analytics/queue-depth' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...'

JavaScript

const response = await fetch("https://api.convor.io/api/analytics/queue-depth", {
  method: "GET",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_..."
  },
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Get real-time queue depth and wait time

Returns a live queue snapshot for open or pending conversations that are still unassigned.

GET/api/analytics/queue-depth

pages.docs.apiRequirements.title

pages.docs.apiRequirements.credentials: pages.docs.apiRequirements.credentialsIntro pages.docs.apiRequirements.bearerApiKey pages.docs.apiRequirements.or pages.docs.apiRequirements.apiKeyHeader.
pages.docs.apiRequirements.scope: analytics:read
pages.docs.apiRequirements.module: pages.docs.apiRequirements.automationApiModule (automation_api)
pages.docs.apiRequirements.tenantScope: Requests can access only resources owned by the authenticated organization. The API does not reveal whether an identifier belongs to another organization or site.
pages.docs.apiRequirements.retryBehavior: pages.docs.apiRequirements.retryModes.safeRead: You can safely retry this read-only request after a transport failure. It does not change resource state.

Response Body

`application/json`

{
  "data": {
    "queueDepth": 6,
    "avgWaitSeconds": 214
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

{
  "error": {
    "code": "string",
    "message": "string",
    "fields": {
      "property1": "string",
      "property2": "string"
    },
    "details": {},
    "correlationId": "string"
  }
}

Request examples

curl

curl --request GET \
  'https://api.convor.io/api/analytics/queue-depth' \
  --header 'Accept: application/json' \
  --header 'Authorization: Bearer convor_sk_...'

JavaScript

const response = await fetch("https://api.convor.io/api/analytics/queue-depth", {
  method: "GET",
  headers: {
    "Accept": "application/json",
    "Authorization": "Bearer convor_sk_..."
  },
});

const contentType = response.headers.get("content-type") ?? "";
const data = response.status === 204
  ? null
  : contentType.includes("json")
    ? await response.json()
    : contentType.startsWith("text/")
      ? await response.text()
      : await response.blob();

if (!response.ok) {
  const message = typeof data === "object" && data !== null
    && "error" in data && typeof data.error === "object"
    && data.error !== null && "message" in data.error
      ? String(data.error.message)
      : "Convor API request failed (" + response.status + ")";
  throw new Error(message);
}

console.log(data);

Was this page helpful?

Get real-time queue depth and wait time

pages.docs.apiRequirements.title

Response Body

`application/json`

`application/json`

`application/json`

`application/json`

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Request examples

curl

JavaScript

On this page

Get real-time queue depth and wait time

pages.docs.apiRequirements.title

Response Body

`application/json`

`application/json`

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Request examples

curl

JavaScript

On this page

Get real-time queue depth and wait time

pages.docs.apiRequirements.title

200application/json

400application/json

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403application/json

404application/json

409application/json

422application/json

429application/json

500application/json

On this page

Get real-time queue depth and wait time

pages.docs.apiRequirements.title

200application/json

400application/json

401application/json

403application/json

404application/json

409application/json

422application/json

429application/json

500application/json

On this page

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