Groups conversations into a 7×24 grid (day-of-week × hour) so workforce planners can schedule shifts to match demand. The default range is 30 days.…
bearerAuth In: header
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X GET "https://example.com/api/analytics/busiest-heatmap?range=7d"{
"data": [
{
"dayOfWeek": 1,
"hour": 14,
"count": 42
}
]
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}{
"error": {
"code": "string",
"message": "string",
"details": {},
"correlationId": "string"
}
}Try it
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Get conversation volume by hour-of-day
Groups conversations by the hour they were created so teams can see when traffic is highest. The default range is 30 days.…
Get distribution spread of active conversations per operator
Summarizes how active open and pending conversations are distributed across assigned operators in the selected range. The default range is 30 days.…