Scoped access
Multi-tenant boundaries, site scope and operator permissions keep customer work separated inside the application.
We explain access controls and data handling directly. Storage location depends on the service, so each category is documented separately.
Only the information needed to run the conversation enters the support workflow.
Organization, site and operator permissions decide who can access each resource.
Application data, uploaded files and backups follow separate storage paths, each with its own documented location.
Multi-tenant boundaries, site scope and operator permissions keep customer work separated inside the application.
Authentication, session management and role-based access are built into the product.
The audit log records who performed important account and configuration actions and when.
Backups and uploaded files are separate from the primary application database. Public documentation lists the location of each category.