Scoped access
Multi-tenant boundaries, site scope and operator permissions keep customer work separated inside the application.
Security you can inspect.
We explain access controls and data handling directly. Storage location depends on the service, so each category is documented separately.
Visitor
Session and identity
Only the information needed to run the conversation enters the support workflow.
Application
Access policy
Organization, site and operator permissions decide who can access each resource.
Data
Storage by purpose
Application data, uploaded files and backups follow separate storage paths, each with its own documented location.
Account protection
Authentication, session management and role-based access are built into the product.
Audit trail
The audit log records who performed important account and configuration actions and when.
Backups and data paths
Backups and uploaded files are separate from the primary application database. Public documentation lists the location of each category.