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Slack notifications and smart routing at support-team scale
product-update
Jun 12, 2026-2 min read

Slack notifications and smart routing at support-team scale

How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.

Convor TeamRead article
AI auto-responses: OpenAI, Anthropic, or Ollama?
product-update
Jun 5, 2026-3 min read

AI auto-responses: OpenAI, Anthropic, or Ollama?

How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.

Convor TeamRead article