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Product Updates

Articles in the Product Updates category.

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How Convor chooses the right language for each visitor
Product Updates
Oct 2, 2026-3 min read

One site, many languages: how Convor picks what visitors see

Convor follows the language your site already provides instead of asking visitors to choose again. Here is how it decides which content variant to show, what happens when an exact match is missing, and why the widget interface is a separate setting.

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Slack notifications and smart routing at support-team scale
Product Updates
Jun 12, 2026-2 min read

Slack notifications and smart routing at support-team scale

How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.

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AI auto-responses: OpenAI, Anthropic, or Ollama?
Product Updates
Jun 5, 2026-3 min read

AI auto-responses: OpenAI, Anthropic, or Ollama?

How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.

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