Articles in the Guides category.
How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.
A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.
How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.
A practical installation guide for the Convor widget: direct script, Next.js, CMS pages, Google Tag Manager, route tracking, and the checks worth doing before production traffic sees it.