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Articles in the Guides category.

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How Convor delivers messages in real time
Guides
Jun 29, 2026-2 min read

Support analytics that change how the team works

How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.

Convor TeamRead article
Slack notifications and smart routing at support-team scale
Guides
Jun 28, 2026-2 min read

Routing rules, SLA policies, and auto-reassign without losing control

A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.

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Building custom integrations with the Convor REST API and webhooks
Guides
Jun 19, 2026-2 min read

Building custom integrations with the Convor REST API and webhooks

How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.

Convor TeamRead article
Deploy the Convor chat widget in 5 minutes
Guides
May 15, 2026-3 min read

Deploy the Convor chat widget in 5 minutes

A practical installation guide for the Convor widget: direct script, Next.js, CMS pages, Google Tag Manager, route tracking, and the checks worth doing before production traffic sees it.

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