Team
The Convor team builds and runs an independent live-chat platform, end to end, from code to support. We write about real-time architecture, integrations, and what we are building next.
How Convor treats support attachments: size limits, MIME allowlists, storage permissions, malware scanning hooks, message links, and retention.
Jun 30, 2026
How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.
Jun 29, 2026
A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.
Jun 28, 2026
How Convor uses visitor identity, page context, UTM data, consent, browsing history limits, and dashboard UI without over-collecting.
Jun 27, 2026
A look at the embeddable loader: singleton initialization, iframe isolation, postMessage checks, CSS validation, route tracking, and cleanup.
Jun 26, 2026
How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.
Jun 19, 2026
How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.
Jun 12, 2026
How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.
Jun 5, 2026
What privacy-first means in product code: less data by default, organization boundaries, visitor identity limits, export and deletion flows, retention, and audit logs.
May 29, 2026
A practical walk through the Convor message path: Fastify writes, PostgreSQL as the source of truth, Centrifugo channels, unread counters, typing signals, and reconnect behavior.
May 22, 2026
A practical installation guide for the Convor widget: direct script, Next.js, CMS pages, Google Tag Manager, route tracking, and the checks worth doing before production traffic sees it.
May 15, 2026
