Convor Team
Team
Convor Team
Team
The Convor team builds and runs an independent live-chat platform, end to end, from code to support. We write about real-time architecture, integrations, and what we are building next.
One site, many languages: how Convor picks what visitors see
Convor follows the language your site already provides instead of asking visitors to choose again. Here is how it decides which content variant to show, what happens when an exact match is missing, and why the widget interface is a separate setting.
Oct 2, 2026
File uploads in live chat need a real security boundary
How Convor treats support attachments: size limits, MIME allowlists, storage permissions, malware scanning hooks, message links, and retention.
Jun 30, 2026
Support analytics that change how the team works
How to read Convor analytics without getting lost in vanity metrics: first response, queue depth, SLA, workload, CSAT, sentiment, abandoned conversations, AI deflection, and busiest hours.
Jun 29, 2026
Routing rules, SLA policies, and auto-reassign without losing control
A rollout guide for Convor routing: measure the queue, separate departments from priority, choose simple assignment rules, and automate only clear failure cases.
Jun 28, 2026
Visitor context without turning live chat into surveillance
How Convor uses visitor identity, page context, UTM data, consent, browsing history limits, and dashboard UI without over-collecting.
Jun 27, 2026
How the Convor widget stays small, isolated, and safe
A look at the embeddable loader: singleton initialization, iframe isolation, postMessage checks, CSS validation, route tracking, and cleanup.
Jun 26, 2026
Building custom integrations with the Convor REST API and webhooks
How to combine the Convor API and outgoing webhooks: API keys, organization scoping, cursor pagination, HMAC verification, retries, and idempotent receivers.
Jun 19, 2026
Slack notifications and smart routing at support-team scale
How Slack notifications, routing rules, operator presence, departments, SLA policies, and auto-reassign fit together in Convor.
Jun 12, 2026
AI auto-responses: OpenAI, Anthropic, or Ollama?
How to choose an AI setup in Convor without treating the model provider as the whole product: BYOK credentials, knowledge-base grounding, usage tracking, and human handoff.
Jun 5, 2026
Why we built Convor privacy-first
What privacy-first means in product code: less data by default, organization boundaries, visitor identity limits, export and deletion flows, retention, and audit logs.
May 29, 2026
How Convor delivers messages in real time
A practical walk through the Convor message path: Fastify writes, PostgreSQL as the source of truth, Centrifugo channels, unread counters, typing signals, and reconnect behavior.
May 22, 2026
Deploy the Convor chat widget in 5 minutes
A practical installation guide for the Convor widget: direct script, Next.js, CMS pages, Google Tag Manager, route tracking, and the checks worth doing before production traffic sees it.
May 15, 2026